Home and Community Care (HACC)

Greater Shepparton City Council, through both State and Federal Government funding, provides a range of supports and services through the Home and Community Care (HACC) program. HACC supports frail older people and people with a permanent disability.

HACC services focus on maintaining independence, and are not always an ongoing service. The services are aimed at enabling ongoing community access and connectedness, and provide much needed support for carers. Eligibility for services is determined during an assessment with a Care Manager. Fee assessments will be conducted and the level of client contribution to services will be determined according to household income levels and circumstances.


The target group for HACC services are frail aged (over 65, or over 50 for Aboriginal/Torres Strait Islander), those with a permanent disability, and the carers of both these groups.

Making a Referral

Residents can contact Council's Aged Services directly, or be referred by someone else (with consent) such as a family member, friend, health professional or community organisation.
For further information or to determine eligibility, contact the Aged Services team using the contact details below.

Office Hours: Monday to Friday between 8:30am and 5:00pm
Phone: 03 5832 9785
Email: intake@shepparton.vic.gov.au
Connectingcare: Our preferred method of referral is via Connectingcare which provides a comprehensive, web based secure messaging and e-referral service.
Visit the Connectingcare website and search Greater Shepparton City Council


An assessment visit is conducted by a skilled Care Manager who is sensitive to the varying needs of people who require assistance. All Care Managers have qualifications in health and/or welfare services. The Care Manager conducting the assessment will provide information, advice and assistance about services provided by Council and by other community organisations in the Greater Shepparton area. An assessment is not a guarantee of services. The Care Manager will:

  • identify tasks that you cannot manage safely, or require some support to complete safely;
  • recommend services that meet your needs;
  • regularly review how you are managing, and ensure services continue to meet your needs; and 
  • refer you to other agencies with your permission.

Respite Care

This service is for the carer of frail older people or people with a permanent disability who cannot be left alone. A Support Worker will spend time with the care recipient and provide the necessary care and support while the carer takes a break. This service focuses on providing relief from the caring role; not to allow the carer to attend paid work. This support can be provided in or out of the home.

Personal Care

Trained Support Workers are available to assist with the tasks of showering, dressing and grooming. Occasionally this may be extended to include assistance with meal preparation or shopping assistance.

Domestic Assistance (Home Care)

This service provides assistance with household tasks which have been identified at assessment as being required to maintain safety, including heavy domestic tasks such as vacuuming, mopping, cleaning shower base, etc. These services are not a permanent arrangement and may be reduced or increased if your circumstances change. We encourage people to continue doing as many tasks as they can manage for as long as possible, as this helps maintain muscle strength and mobility.

Home Safety Services

This is a safety service focussed exclusively on making your home a safe environment. We will assist with any small task around your home that poses a safety risk. We cannot undertake any tasks that require a qualified trade professional such as an electrician or a plumber. Services may include:

  • Spout cleaning
  • Smoke detector installation and battery change
  • Flue and heater checks
  • Chimney sweeping
  • Door handle repairs (this is a limited service)
  • Light globe change
  • Fix leaking toilets
  • Repair and install locks on security doors and windows
  • Installation of handrails other home modifications when requested by an Occupational Therapist
  • Minor home safety maintenance work
  • Replace tap washers


The fees for services are based on household income and personal circumstances. For clients on a pension, the following rates apply:

  • Home Care: $5.90 per hour
  • Personal Care: $4.40 per hour
  • Respite Care: $2.95 per hour
  • Home Safety Service: $11.85 per hour
  • Meals on Wheels: $8.85 per meal

These costs are current for the 2015/16 financial year.

Further resources

Marys Story Domestic Assistance