Frequently Asked Questions about Home and Community Care Program for Younger People (HACC PYP)

Council has delivered the Home and Community Care program for over 30 years to a combination of older adults and younger people with disabilities. These services have been designed to assist people with basic activities of daily living to allow them to remain at home.

In 2016, the program was split, with older adults (those aged over 65, or over 50 if Aboriginal or Torres Strait Islanders) and their carers moving to the Commonwealth Home Support Programme (CHSP), and those under 65 (or under 50 if Aboriginal or Torres Strait Islanders) and their carers staying with the renamed Home and Community Care Program for Younger People (HACC-PYP).

Council has recently undertaken a service review and made a decision to withdraw from providing HACC-PYP services from November 2018.

The Department of Health and Human Services (DHHS) will undertake an Expression of Interest process to identify a new provider who will deliver HACC-PYP services after Council withdraws. It is anticipated that this process will be completed by late September.

Once the new provider has been identified, Council will work closely with DHHS and the new provider to transition clients, and ensure that you receive continuity of care with minimal disruption.

We understand that this potential change may be difficult for you and your family. We will keep you informed, and advise you of the new provider and transition arrangements when these are known.

What is HACC PYP?

HACC-PYP is a Victorian Government program targeting those clients, aged under 65 (or under 50 if Aboriginal or Torres Strait Islanders), who need some support to remain in the community because they experience difficulty in performing the activities of daily living, and their carers.

HACC-PYP services focus on maintaining independence, and are not always an ongoing service. The services are aimed at enabling ongoing community access and connectedness, and provide much needed support for carers.

Eligibility for services is determined during an assessment with an Assessment Officer.

Why is council withdrawing from providing HACC-PYP services?

The National Disability Insurance Scheme (NDIS) will roll out in Shepparton from January 2019. A significant proportion of HACC-PYP clients are expected to transition to the NDIS, potentially resulting in a reduced program that is no longer viable for Council to deliver.

What will happen when Council withdraws from providing HACC-PYP services?

The Department of Health and Human Services (DHHS) will undertake an Expression of Interest (EOI) process to identify a new provider who will provide HACC-PYP services after Council withdraws.

When the new provider has been identified, Council will work closely with DHHS and the new provider to transition services, and ensure that you receive continuity of care with minimal disruption.

When will we know who the new provider is?

The Department of Health and Human Services (DHHS) will undertake an Expression of Interest (EOI) process to identify a new provider who will provide HACC-PYP services after Council withdraws. It is anticipated that this process will be completed by late September.

We will keep you informed, and advise you of the new provider and transition arrangements when these are known.

What do I need to do to continue to receiving the services?

Nothing.  Council is working with Department of Health and Human Services (DHHS) to coordinate our withdrawal from the service, and ensure a smooth transition and that you receive continuity of care with minimal disruption.

With your consent all of your information and package details will be transferred to the new provider as part of the transition process.

Can I keep my care worker?

Your current care workers are employed by Calvary Community Care; who provide services on behalf of a number of funded agencies across Shepparton including Council.

The new provider appointed by the Department of Health and Human Services to deliver the HACC-PYP may or may not choose to engage Calvary to deliver the services. Some care workers may also work for multiple agencies in an area.

What about the Friday Planned Activity Group (PAG)? (Relevant for PAG clients only)

This is one of the services that Council will cease to provide from November 2018.  It will be transferred to the new provider from November 2018.

In the short term, the Group will continue as normal. Once the new provider has been identified, Council will work with the new provider to make arrangements for the Group.

We will provide more information when it becomes available.

What is Council’s role past November 2018?

Council will work closely with DHHS and the new provider to transition services, and ensure that you receive continuity of care with minimal disruption.

When the transition process has been completed, Council will no longer have a role in the relation to HACC-PYP services, as these will have been transferred to the new provider.

What is the Commonwealth Home Support Programme (CHSP)?

The Commonwealth Home Support Programme (CHSP) is the Commonwealth Government home help program for older people adults (those aged over 65, or over 50 if Aboriginal or Torres Strait Islanders) and their carers who need some help with daily tasks to live independently at home in order to prevent inappropriate admission to residential aged care.

What will happen with CHSP services?

The Commonwealth Home Support Programme (CHSP) is the Commonwealth Government home help program for older people adults (those aged over 65, or over 50 if Aboriginal or Torres Strait Islanders) and their carers who need some help with daily tasks to live independently at home in order to prevent inappropriate admission to residential aged care.

Council is not withdrawing from provision of CHSP services, and will continue to deliver these as normal post 1 November 2018.

What will happen with Regional Assessment Services (RAS)?

Council will continue to provide Regional Assessment Services (RAS) for people aged over 65 (or over 50 if Aboriginal or Torres Strait Islanders) to determine eligibility for the CHSP, and will also retain the Access and Support function for people of all ages (including under and over 65s) in Greater Shepparton, Moira and Strathbogie, to ensure isolated community members are linked in to services and programs to support their needs.


For more information

If you have any further concerns or questions, please contact Council on 03 5832 9700 or email serviceprovision@greatershepparton.vic.gov.au.

For more information about the NDIS, contact NDIS on 1800 800 110 Monday to Friday, from 8.00am to 5.00pm, or visit the NDIS website.