All families will receive a copy of the Fees Policy upon enrolment and shall sign on their child/ren’s enrolment forms their commitment to pay. Payment for childcare will be monthly in arrears for long day care places and are required to be paid within five (5) working days of issue of account. Payment for occasional care must be made on arrival on the day care is provided or can be paid in advance.
Parents/guardians are encouraged to inform the service leader of problems they are encountering with the payment of fees. The service leader will endeavor to establish a suitable arrangement for payment of fees.
Arthur Dickmann, Nancy Vibert and Frank Pullar Childcare Centre’s accept Bpay, Centrelink Centre Pay, Cheque, Eftpos, Centrelink Basic Card and direct debit. Cash payments for these services will only be accepted at Council offices, 90 Welsford Street Shepparton.
Fees during Absences
Casual Occasional Care Bookings (Nancy Vibert CCC only)
If a child is absent e.g. Illness, holiday’s etc. parents/guardian must notify the service by 8.00am the day the care is booked or the fees for the booked hours will be charged. Cancellations can also be made between the hours of 7.30am – 5.30pm.
Permanent Occasional Care Bookings (Nancy Vibert CCC only)
If a child is absent e.g. Illness, holiday’s etc. parents/guardian must notify the service by 4.00pm the day prior to the booked care or the fees for the booked hours will be charged. Cancellations can be made between the hours of 7.30am – 5.30pm. An allowance of 20 cancellations a year applies to all permanent occasional bookings. Anything over this amount will be charged as an absence. Any temporary change to hours for permanent bookings will be deemed a cancellation. New hours for that booking will be considered a new booking and families will go on the waiting list for that day.
Long Day Care
Full fees will be charged during absences including illness, holidays and gazette public holidays. The only exceptions are when the service is closed in the Christmas/New Year period and Council children services training day.
Parents/Guardians of children attending the funded kindergarten program in a Greater Shepparton City Council Child Care Service will pay fees according to their total utilisation of the services available. This policy applies to Arthur Dickmann Child Care Centre/Kindergarten, Frank R Pullar Child Care Centre and Echuca Road Kindergarten.
If a parent/guardian cannot make a payment, they are encouraged to meet with the service leader to discuss the option of a Payment Plan. All outstanding fees will be processed in accordance with the fees police guidelines.