Changes to Council services, programs and facilities

Greater Shepparton City Council is monitoring and responding to State and Federal government requirements in the management of the COVID-19 emergency.

There have been some changes to the way Council operates and adjustments to some services and facilities.

Last updated: Tuesday 19 May 2020 at 11:57AM (6 days ago)

The following arrangements are currently in place:

Customer Service

Customer Service is closed for face-to-face service. Please consider alternative contact methods, including:

  • Calling 03 5832 9700 Monday to Friday from 8:15am to 5:00pm
  • Emailing via council@shepparton.vic.gov.au
  • Submitting a request via our website
  • Applications and payment of animal registration renewal payments, application payments, debtor accounts, infringements, licensing and rates payments can be processed via:
    • 1300 181 767; or
    • Council’s website; or
    • Via BPay, Post Office or online banking
  • If family members or friends do not have access to online services, please offer your assistance so that relevant online services and payments can be undertaken.

Closed facilities

  • AquamovesClosed. (see below).
  • KidsTown – Closed. KidsTown playground, KidsTown Café and public toilets are closed until further notice.
  • Eastbank and Westside Performances – Please see below and visit the Riverlinks website for latest info.
    • Upcoming performances have been cancelled. 
    • Ticket Box Office is closed for face-to-face service. Please call 03 5832 9511 for enquiries.
    • The Eastbank Café is closed until further notice.
  • LibrariesClosed (including Mobile Library) until further notice.
    • GV Libraries still has a wide range of online resources available. Using your membership number, you can access FREE eBooks, eAudiobooks and eMagazines, or stream movies and documentaries via Kanopy. StoryBox Library, Busy Code and Kanopy Kids will help to keep the kids entertained at home. Give GV Libraries a call on 1300 374 765 for help to access these digital resources.
  • Resale Shop at Shepparton Resource Recovery CentreClosed until further notice.
  • Senior Citizens facilitiesClosed until further notice.
  • Victoria Lake Holiday Park (caravan park) – Closed to visitors until further notice.
  • Shepparton Art Museum (SAM) – Closed to the public however you can still experience SAM online (see below).
  • Shepparton Showgrounds/McIntosh Centre – Venues closed and all events cancelled.
  • Shepparton Sports StadiumClosed until further notice.
  • Tatura Park Exhibition and Events ComplexClosed until further notice.
  • Shepparton Tower (Maude St Mall/Fraser Street) – Closed until further notice.
  • Visitor CentreClosed to the public.

Modified services

  • Customer ServiceClosed for face-to-face service. Please consider alternative contact methods, as outlined above.
  • Riverlinks Box Office Closed for face-to-face service. Please call 03 5832 9511 for enquiries.
  • Council sports fields, recreation facilities and public open spaceClosed for bookings until further notice. Please contact for tentative dates after 11 May 2020, however we will be observing Government restrictions. Sports clubs to follow their leagues’ advice and Federal and State Government direction on gathering number restrictions.
  • Building and Planning - Phone appointment and email only.
  • Immunisation Services
    • Council is still providing public Immunisation sessions.  It is important that families continue with their Child’s Immunisation Schedule, however, the following changes have been implemented to ensure we can reduce the number of people at our sessions and adhere to social distancing measures.
      • Bookings are required for all sessions; please call the office on 03 5832 9731.
      • We request that just one (1) adult accompanies their child/children to the immunisation session. Please do not bring other family/carers to these sessions.
      • If you are unwell (have a fever, cough and shortness of breath), have travelled overseas in the last 14 days or have been in close contact with someone who has a confirmed diagnosis of COVID-19, please do not attend a session. Please contact us to re-schedule your booking.
      • The following venues are cancelled until further notice – Lulla’s Children’s Centre, Leslie Gribble Children’s Centre, Patricia Smith Children’s Centre, Tallygaroopna, Katandra West, Dookie, Merrigum & Murchison.
      • Immunisation Sessions will continue at Shepparton Senior Citizens Centre, Mooroopna Hub, Riverside Plaza and Tatura Senior Citizens Centre.
      • Flu Vaccinations are not available at our sessions at this time; we will provide further information when the vaccine is available.
  • Maternal and Child Health (MCH)
    • We are continuing to run a modified Maternal and Child Health Service to support our local families.
    • At present we are continuing to offer home visits and centre visits for very young babies (0-8wks of age). We are ensuring social distancing and hygiene precautions with all contacts to keep our service safe for both families and staff.
    • All other appointments will be conducted by phone. Your Maternal and Child Health Nurse will call you at or around your appointment time.
    • Please contact MCH administration on 03 5832 9312 (8.30am - 4pm) if you would like to book an appointment or speak with a Maternal and Child Health Nurse. 
    • Please ensure you have downloaded the Maternal and Child Health app and have the 24hr Maternal and Child Health Line number saved: 13 22 29.
    • These arrangements are subject to change quickly and will be updated as often as required.
  • Sharps disposal – The Health department are now offering a home exchange for Diabetic sharps containers. Customers can call and book a time on (03) 5832 9700.
  • Greater Shepparton Business Centre –  No workshops or training. Tenants are continuing to trade but with modifications to their service e.g. no face-to-face. 
  • Shepparton Regional Saleyards – Some sales cancelledrestricted access (see below).
  • Student Work Experience/PlacementPostponed until further notice.
  • Animal Management Show more Due date of Animal Registration Fees have been extended to 30 June 2020. Animal Registration Renewals can be renewed online. If you can’t renew online your pet will still be registered until 30 June 2020.

    That means if your pet goes missing it can still be located and returned to you. This is particularly important as we don’t want people leaving their homes in the current circumstances to look for their missing pet.

    New Animal Registrations are unable to be accepted at this time as the Customer Service centre is closed. New pet owners will need to wait until current restrictions are lifted and the Council building is open to the public to register their new pets. New animal registrations are due by 30 June 2020.

Business as usual

  • Meals on Wheels – All meals will continue to be delivered.
  • Aerodrome
  • Botanic Gardens
  • Family Day Care
  • Kindergartens
  • Long Day Care Centres
  • Neighbourhood Houses
  • Public Toilets
  • Resource Recovery Stations (Transfer Stations) 
    • Please stay in your vehicle until you have reached the bins.
    • Staff will approach you for payment. No cash, EFTPOS only.
    • Customers will need to be responsible for the unloading of their items (no staff assistance available).
    • In accordance with Victorian Government directions to stay at home, please only visit if essential.
  • Public consultations – Online only. No community information sessions to be held.
  • In-home care – Provided under contract by Calvary and will continue.
  • Lakes, rivers, boat ramps and jetties – All public boat ramps, piers and jetties are open for recreational boating and fishing. Piers and jetties can continue to be used for walkers or people actively exercising. These activities can occur in groups of up to 10 people outside, but the requirements on physical distancing remain. Enjoy!

Cancelled events and activities

In lieu of the Federal and State Government's regulations about public gatherings and social distancing, all upcoming Council events have been cancelled or postponed until further notice.

Shepparton Art Museum

SAM (Shepparton Art Museum) is now closed to the public until further notice, however you can still experience SAM online

Aquamoves

The facilities at Aquamoves as well as all planned events and programs are closed to the public until further notice.

KidsTown

All areas of KidsTown Adventure Playground, including KidsTown Café and public toilets, are now closed until further notice. 

Shepparton Sports Stadium

The facilities at the Shepparton Sports Stadium are closed to the public until further notice.

Greater Shepparton Business Centre

The Greater Shepparton Business Centre is in a limited operational capacity. No workshops or training will be running. Tenants are able to keep using facilities, but no face-to-face meetings. 

Shepparton Regional Saleyards

The number of people attending sales at the Shepparton Regional Saleyards will be restricted to essential personnel. As of Tuesday 31 March only live weight sales will be conducted. 

The sale will be open to abattoir and commissioned buyers only, who must register 24 hours prior to a sale with the saleyard manager. All animals for sale must be booked through an agent of the Goulburn Valley Stock Agents Association.

Truck drivers are restricted to the loading and unloading areas only. The per-head auction, and the bobby calf sale will be cancelled until further notice.

Parks, playgrounds and recreation reserves

All Council outdoor public spaces are now closed, including playgrounds, sporting fields, skate parks (Shepparton, Tatura, Mooroopna and Merrigum), off-leash dog parks, outdoor gym equipment, etc.  Council has cancelled all current bookings until further notice. Please contact for tentative dates after 11 May 2020, however we will be observing Government restrictions.

Signage has been installed and fences locked. Where playground equipment, outdoor gym equipment and skate parks are in open space there is signage out the front or nearest to the best access point to advise the public not to use the area.

It is important not to use the equipment and facilities to assist with reducing the spread of COVID-19.

Community Rangers

Community Rangers are continuing to prioritise the safety of our staff, customers and the community’s animals.  

Community Rangers are here to help the community including;

  • Dog Attacks
  • Dog rush
  • Wandering livestock
  • Wandering dogs
  • Injured animals
  • Animal welfare concerns
  • Owners who wish to surrender their animals to council

In the interests of everybody’s health and safety, we are asking the public to respect quarantine and hygiene protocols and be mindful of social distancing. When Community Rangers attend properties, Rangers may ask you to follow special procedures when handing over animals and stand well back as they work. Please ensure that you follow their instructions.

Shepparton Animal Shelter

The Shepparton Animal Shelter is doing everything possible to prioritise the safety of our staff, our customers and the animals in our care during this time.  

Staff continue to care for the animals at the shelter and assist in reuniting lost animals with their owners.

In the interests of everybody’s health and safety, we are asking the public to respect quarantine and hygiene protocols and be mindful of social distancing. During this time, the following rules apply at the Shepparton Animal Shelter;

  • Please call the animal shelter on 5832 9794 to discuss your situation and make an appointment if required.
  • When attending the animal shelter, please park in the carpark and remain in your vehicle. Please call 5832 9794 and staff will assess your need to enter.
  • EFTPOS only please, No Cash.
  • Animals available for adoption will be available for viewing on our website. If you are interested in meeting an animal, please call the Animal shelter for more information. Kittens available for adoption are not currently available for viewing at Petstock.
  • We currently cannot accept donations, however appreciate you thinking of us.
  • Members of the public are restricted to the reception area only.
  • Please do not trap stray and wandering cats and kittens during this time unless they are sick or injured.
  • If you are concerned regarding the welfare of a cat or kitten, please call the shelter to discuss.

Goulburn Valley Libraries

All Goulburn Valley Libraries branches are closed to the public due to the COVID-19 pandemic, but their on-line library is open with a huge range of eBooks, eAudiobooks, eMagazines, kids stories, movies, documentaries and much more.

Goulburn Valley Libraries Website GV Libraries COVID-19 Information

Greater Shepparton Response

The Greater Shepparton Response hub is an information sharing hub which has a business and community directory as well as business and community noticeboards to share information, deployment of resources can be discussed, and we can work as a team to get the Greater Shepparton community through this unprecedented crisis.

There are two streams to the Greater Shepparton Response hub, Business and Community. The noticeboard will be moderated and only those who register can see what is posted. Registrations are restricted to Greater Shepparton businesses and community service organisations.

Visit the Greater Shepparton Response website