Cemeteries Transfer FAQ

Frequently asked questions about the transfer of all governance and operations responsibilities of Pine Lodge Cemetery and Kialla West Cemetery from the Pine Lodge and Kialla West Cemetery Trusts (Greater Shepparton City Council) to Remembrance Parks Central Victoria.

Why has the Greater Shepparton City Council decided to transfer the governance and operations responsibilities to of Pine Lodge and Kialla West Cemeteries to Remembrance Parks Central Victoria?

Greater Shepparton City Council has resolved to transfer the operation and governance of Pine Lodge and Kialla West Cemeteries to Remembrance Parks Central Victoria. The arrangement will ensure that day-to-day operations continue to efficiently and effectively meet the expectations of both right of interment holders and the general public.

When will the transfer happen?

The management and operations of the Pine Lodge Cemetery and Kialla West Cemetery to Remembrance Parks Central Victoria will take effect from 1 July 2018.

All of the interment and reservation services currently at the cemetery will continue after the transfer on 1 July 2018. 

Who do I contact regarding purchasing a right of interment (ROI), to book a service, to update an existing record or to organise a stonemason’s permit after 1 July 2018?

After 1 July 2018 all enquiries regarding Pine Lodge or Kialla West Cemeteries should be directed to Remembrance Parks Central Victoria on 1300 266 561

Is Remembrance Parks Central Victoria planning any changes to Pine Lodge or Kialla West cemeteries?

Remembrance Parks Central Victoria are not planning any changes to the sites and will maintain current standards delivered by Greater Shepparton City Council.

I have a site at the cemetery, do I need to do anything as a result of the transfer on 1 July 2018?

There is nothing that you need to do as a result of the transfer.  All information regarding your site and any arrangements you already have in place with the Trust will be transferred to Remembrance Parks Central Victoria from 1 July 2018 to manage into the future.  This information will continue to be managed in accordance with the principles set out in the Privacy and Data Protection Act 2014.

What will happen to my site and cemetery maintenance after 1 July 2018?

Your information and any arrangements that you already have in place regarding your site with the Trust will be transferred to Remembrance Parks Central Victoria - these arrangements will not be changed.  Any personal information you have provided will continue to be managed in accordance with the principles set out in the Privacy and Data Protection Act 2014.   Remembrance Parks Central Victoria will ensure that maintenance at the cemetery continues to be delivered to a high standard.

How will I access relevant records after 1 July 2018?

Right of interment information will be transferred to Remembrance Parks Central Victoria’s secure Cemetery System. Remembrance Parks Central Victoria adheres to relevant legislative requirements regarding the storage and retrieval of personal information.

Will my site remain perpetual?

In Victoria a grave is purchased in perpetuity. All sites will remain perpetual after the Transfer on 1 July 2018.

I’m not happy with something at the site – who should I contact?

All enquiries or complaints/feedback about Pine Lodge or Kialla West Cemeteries should continue to be directed to Greater Shepparton City Council up until 30 June 2018.  As of 1 July 2018 all enquiries should be directed to Remembrance Parks Central Victoria on 1300 266 561.

Can I see someone in Shepparton regarding my site after 1 July 2018?

Yes.  After 1 July 2018 Remembrance Parks Central Victoria will have a staff member located in the Council offices two days a week to assist you with all your cemetery enquiries.  

How do I pay my cemetery invoice after 1 July 2018?

After 1 July 2018 payments can be arranged by contacting Remembrance Parks Central Victoria on 1300 266 561.

Will the fees increase after the transfer on 1 July 2018?

It is not anticipated that there will be any price increase in addition to the usual annual Consumer Price Index rise which is applied to the cemetery fees as at 1 July 2018.

Will I still be able to reserve a site at the cemetery after 1 July 2018?

Yes, Remembrance Parks Central Victoria will be taking reservation applications of sites for both Kialla West and Pine Lodge cemeteries at 1 July 2018.

What will happen to my payment plan for my reservation site?

All existing payment plan arrangements for reservation sites will transfer to Remembrance Parks Central Victoria after 1 July 2018.  The only change will be in relation to how you make your payments and you will be notified of the new details in due course.

Will pre-purchase payment plans still be offered for reservations after 1 July 2018?

Yes, pre-purchasing payments will be offered at both cemeteries from 1 July 2018 by Remembrance Parks Central Victoria.

There are many advantages to pre-paying your burial or cremation, including purchasing at today’s prices and peace of knowing that your wishes will be honoured. Pre-paying also eases the burden on your family during an emotional time.

I want to order a new plaque or recondition an old plaque?

After 1 July 2018 all plaque orders will be coordinated by Remembrance Parks Central Victoria.  Orders and enquiries can be directed to Remembrance Parks Central Victoria on 1300 266 561 after 1 July 2018.

Will there be opportunity for community input into the running of the cemetery?

Remembrance Parks Central Victoria is committed to ensuring Pine Lodge and Kialla West Cemetery operations continue with the same compassion, empathy, dedication of purpose and pride as the existing sites within our care.  Remembrance Parks Central Victoria recognise the importance of community input around the operation of the cemetery and will continue to provide a Community Advisory Committee for the region after 1 July 2018.  For more information head to the Remembrance Parks Central Victoria website.

How do I find out more information about the transfer of Pine Lodge Cemetery and Kialla West Cemetery?

The below two information sessions are available for you to attend:

  • Tuesday 15 May 2018 at 6.00pm
    Community Meeting Room
    Greater Shepparton City Council
    90 Welsford Street, Shepparton
  • Wednesday 16 May 2018 at 10:30am
    Community Meeting Room
    Greater Shepparton City Council
    90 Welsford Street, Shepparton

Feedback can be posted to Greater Shepparton City Council, Locked Bag 1000, Shepparton 3632, delivered to Greater Shepparton City Council, 90 Welsford Street, Shepparton or emailed to council@shepparton.vic.gov.au.

For further information please contact Greater Shepparton City Council on (03) 5832 9586.