Commonwealth Home Support Program (CHSP)

A new provider will deliver the aged care services currently provided by Greater Shepparton City Council from 1 July 2022.

What is changing, and when?

A new provider will deliver the aged care services you currently receive from Greater Shepparton City Council from 1 July 2022.

Depending on the services you receive, this may include:

  • meals on wheels and community meals
  • home modifications
  • access and support at home
  • social connection programs, including PuFF walking group.

These services will be delivered by a new provider and will shortly be appointed by the Australian Government.

When will the change occur?

Current services will continue unchanged until 30 June 2022. After that time the current services will be delivered by a new service provider.

How am I affected? Do I have to do anything?

The services you receive will continue to be available after 30 June 2022, however they will be delivered by a different provider.

Council will work with any new providers to help make sure services continue without interruption.

We will update clients and stakeholders throughout the transition to a new provider.

Who will provide my service?

The Australian Government will appoint a new provider for the services listed above shortly. Once confirmed, this information will be made available to clients and the community.

Why are the changes happening?

Greater Shepparton City Council’s funding agreement with the Australian Government ends on 30 June 2022. Council has determined that we will no longer provide aged care services under the Commonwealth Home Support Programme. Instead, aged care services will be delivered by new providers that will be appointed by the Australian Government.

The Australian Government is making changes to the way aged care services are delivered. They are working towards a system that gives more choice to clients, and allows older people to easily access a wider variety of services as their support and care needs change.

Where can I get more information about the changes?

Our team members are here to answer any questions you might have. They can be contacted on (03) 5832 9785.  Alternatively you can email us at council@shepparton.vic.gov.au.