Commonwealth Home Support Program (CHSP)

The Commonwealth Home Support Program (CHSP) is a program for older people who need some help to remain living independently at home.

How do I access services?

Residents can contact My Aged Care (MAC) directly on 1800 200 422 and request a referral for services. MAC may send the request to an assessment agency first. An assessment officer will be in contact with the client and establish which services may required. The assessment officer will then place a service request with an agency who can provide the necessary service.

For further information, contact the Aged and Disability Services team using the contact details below.

Office Hours: Monday to Friday between 8:15am and 5pm
Phone: 03 5832 9785


The target group for CHSP services are frail aged people over the age of 65 years (or age 50 for Aboriginals or Torres Strait Islanders).

Meals on Wheels

Meals on Wheels can be provided to eligible people who may not be able to cook for themselves for a variety of reasons. The service ensures a nutritious, fresh cooked meal is delivered hot and ready to eat Monday through to Friday. If weekend meals are required, these are both delivered on a Saturday. A meals on wheels menu is provided to clients so they can make their own meals choices.

Community meals

This program offers a ‘home cooked’ meal at a community based location for older people. It provides an opportunity for people to be out of their home and meet others in a social setting.

Social Connections

This program is aimed at people who are socially isolated or are at risk of social isolation. There are a number of Social Connection groups on various days throughout the week. Social Connections offer a range of activities designed specifically for older adults, frail older people or those with a disability.

PuFF Walking Program

The PuFF Waking program offers a a gentle exercise program for older adults in a small group setting. It’s a fun and great way to meet new people, socialise and walk with friends.

Home modifications

This is a safety focused service aimed at providing aides, equipment and home modifications to assist older people to remain living independently in their own home. An occupational therapist may request such installations as handrails or a hand held shower unit.


The fees for services are based on household income and personal circumstances. For clients on a pension, the following rates apply:

  • Meals on Wheels: $11.00 per meal
  • Social Connections: $9.00 (no meal supplied) $14.50 (meal supplied)
  • Community Meals: $11.00 per meal
  • Home Modifications: the price varies on the amount and type of works to be completed. Funding is available to those who are eligible.

These costs are current for the 2020/21 financial year.