Home and Community Care Program for Younger People (HACC-PYP) and Commonwealth Home Support Program (CHSP)

The Home and Community Care Program for Younger People (HACC PYP) provides support for younger people with disabilities whose capacity for independent living is at risk.

The Commonwealth Home Support Program (CHSP) is a home help program for older people who need some help with daily tasks to live independently at home.

Upcoming changes to the HACC PYP program.

Council has recently undertaken a service review and made a decision to withdraw from providing HACC-PYP services from November 2018.

We understand that this potential change may be difficult for you and your family. Council have prepared this list of Frequently Asked Questions that covers this upcoming change and how it affects you.

Greater Shepparton City Council, through both State and Federal Government funding, provides a range of support and services through both the HACC PYP and CHSP programs.

HACC PYP services focus on maintaining independence, and are not always an ongoing service. The services are aimed at enabling ongoing community access and connectedness, and provide much needed support for carers. Eligibility for services is determined during an assessment with an Assessment Officer. Fee assessments will be conducted and the level of client contribution to services will be determined according to household income levels and circumstances.

The Victorian Regional Assessment Service (RAS) is funded by the Australian Government and is managed in Victoria by the Victorian Government. Greater Shepparton City Council is an approved Regional Assessment Service (RAS) for the Commonwealth Home Support Program (CHSP) within the municipality.

In Victoria, home support assessors are employed by designated organisations contracted by the Victorian Department of Health & Human Services to deliver home support assessment in My Aged Care.

Home support assessors undertake face-to-face assessments with people over the age of 65 years (or age 50 for Aboriginals or Torres Strait Islanders) who require support to maintain their independence.

During a home support assessment, assessment staff will work with you to identify and access appropriate support to promote and enhance your independence at home and in your community.


The target group for HACC PYP services are those with a permanent disability, and their carers.

The target group for CHSP services are frail aged people over the age of 65 years (or age 50 for Aboriginals or Torres Strait Islanders).

Making a Referral

Residents can contact Council's Aged Services team directly, or be referred by someone else (with consent) such as a family member, friend, health professional or community organisation.

For further information or to determine eligibility, contact the Aged Services team using the contact details below.

Office Hours: Monday to Friday between 8:15am and 5pm
Phone: 03 5832 9785
Email: intake@shepparton.vic.gov.au
Connectingcare: Our preferred method of referral is via Connectingcare which provides a comprehensive, web based secure messaging and e-referral service. Visit the Connectingcare website and search for Greater Shepparton City Council.


An assessment visit is conducted by a skilled Assessment Officer who is sensitive to the varying needs of people who require assistance. All Assessment Officers have qualifications in health and/or welfare services. The Assessment Officer conducting the assessment will provide information, advice and assistance about services provided by Council and by other community organisations in the Greater Shepparton area. An assessment is not a guarantee of services. The Assessment Officer will:

  • identify tasks that you cannot manage safely, or require some support to complete safely;
  • recommend services that meet your needs;
  • regularly review how you are managing, and ensure services continue to meet your needs; and
  • refer you to other agencies with your permission.

Respite Care

This service is for the carer of frail older people or people with a permanent disability who cannot be left alone. A Support Worker will spend time with the care recipient and provide the necessary care and support while the carer takes a break. This service focuses on providing relief from the caring role; not to allow the carer to attend paid work. This support can be provided in or out of the home.

Personal Care

Trained Support Workers are available to assist with the tasks of showering, dressing and grooming. Occasionally this may be extended to include assistance with meal preparation or shopping assistance.

Domestic Assistance (Home Care)

This service provides assistance with household tasks which have been identified at assessment as being required to maintain safety, including heavy domestic tasks such as vacuuming, mopping, cleaning shower base, etc. These services are not a permanent arrangement and may be reduced or increased if your circumstances change. We encourage people to continue doing as many tasks as they can manage for as long as possible, as this helps maintain muscle strength and mobility.

Home Maintenance Services

This is a safety service focussed exclusively on making your home a safe environment. We will assist with any small task around your home that poses a safety risk. We cannot undertake any tasks that require a qualified trade professional such as an electrician or a plumber. Services may include:

  • Spout cleaning
  • Smoke detector installation and battery change
  • Flue and heater checks
  • Chimney sweeping
  • Door handle repairs (this is a limited service)
  • Light globe change
  • Fix leaking toilets
  • Repair and install locks on security doors and windows
  • Installation of handrails other home modifications when requested by an Occupational Therapist
  • Minor home safety maintenance work
  • Replace tap washers


The fees for services are based on household income and personal circumstances. For clients on a pension, the following rates apply:

  • Home Care: $6.50 per hour
  • Personal Care: $5 per hour
  • Respite Care: $3 per hour
  • Home Maintenance Service: $12.50 per hour
  • Meals on Wheels: $9.50 per meal

These costs are current for the 2017/18 financial year.

Further resources

Mary's Story - Domestic Assistance