Access to Food

This page contains useful links and contacts for assistance with making sure you and your family have access to food, including emergency food relief, affordable food packs and home delivery.

Feeding my family

I can’t afford groceries is there someone who can help?

Emergency food supply packages for those mandated to self-isolate

Call Victoria’s dedicated coronavirus hotline on 1800 675 398 if you are in mandatory self-isolation and have no network of family and friends to support you — you can call to check your eligibility.

Eligible households will receive a two-week supply of essential goods and personal care packages, as well as additional items such as nappies or baby formula for those needing them. This relief program is co-ordinated by the Red Cross in partnership with Foodbank Victoria and under the direction of the State Relief Coordinator.

Greater Shepparton food relief and vouchers

  • Shepparton Family & Financial Services
    2B Campbell Street, Shepparton
    Open 9am-4pm Monday to Friday.
    Food boxes available for single person households and families - some frozen meals, fresh fruit and vegetables too.
  • St Vincent de Paul Assist Centre
    2019 Wyndham Street, Shepparton (next to the Caltex)
    Call between 10am-12pm to make an appointment, 58 210 317, where you can receive vouchers for various shops.
  • Salvocare
    27 Wyndham Street (between Rea St and Balaclava Rd on east side of Wyndham Street)
    Open Monday to Friday - Call from 9am to make an appointment for a phone consultation. After the consultation the emergency relief team will arrange a time for people to pick up vouchers or a food box or a drop off time for those who can’t attend the office.
  • Rumbalara
    20 Rumbalara Rd, Mooroopna
    Phone: 03 5820 0000
    ATSI clients only.  Monday-Friday 9am - 4pm.
  • Pregnancy & Family Support
    15a St Andrews Rd, Shepparton
    Phone: 03 5821 0826
    Emergency supplies - nappies, formula etc.
    Assistance for children up to 5 years.
    Mon - Fri, 9.30am - 12.30pm. Appointments after 12.30pm.
  • Family Haven
    15-17 Young St, Mooroopna
    Phone: 0487 315 999
    For families only. Tuesday-Thursday 9.30am – 3pm.

My elderly parents, friend or neighbour is not wanting to leave their home, would they be eligible to receive meals-on-wheels?

Meals on Wheels is still available to assist the elderly and those with disabilities living independently. During the COVID-19 emergency Meals on Wheels is now providing more meals to eligible Greater Shepparton residents. 

To check if you, a relative or friend is eligible for Meals on Wheels please phone the Food Services Co-ordinator on 5832 9808 or email

Learn more about Meals on Wheels 

How do I apply for Priority Home Delivery Services for NDIS participants?

The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop have priority access to home delivery services. This means, as an NDIS participant you can purchase grocery items online to be delivered to your home.

The NDIA will send all participants a unique home delivery access code by SMS or email.

To access priority home delivery services:

  1. Complete your shopping online for home delivery with participating supermarket retailers.
  2. When prompted enter your unique priority home delivery code.
  3. Submit your order.

Call NDIS on 1800 800 110 for more information.

I don’t want to leave my home. Can groceries be delivered?


You may be eligible to receive access to online shopping with home delivery with Coles Online Priority Service (COPS) if you have a unique identification/access code from NDIS, My Aged Care or Redkite. This will mean that customers who can’t shop in-store can have groceries delivered to their home.

If you’ve never shopped online with Coles before, they have created a step-by-step guide and video to make it as easy as possible.  

Online orders is also now re-opened to all customers and click and collect is also back up and running.


The Woolworths Basics Box provides essential products for customers who are currently unable to visit our stores and are in genuine need. 

For $80 (including delivery to your door) it helps provide meals, snacks and a few essential items you may need, including toilet paper. Boxes are delivered within approx 2-5 business days via Australia Post. You can also order on behalf of someone in your family or community, in genuine need.

Woolworths Online Delivery and Pick up services

Now you can also pick up online orders for yourself or on behalf of someone you care for at over 900 Community Pick up locations in our stores. Or you can choose from thousands of extra delivery windows.

For our customers' and our team members' ongoing safety, Pick up and Delivery orders are now contactless and will be in reusable bags placed at your doorstep, or at the drive thru or service desk in store.

Fairley’s Supa IGA Shepparton

To help those who can’t get to our store due to the current coronavirus COVID-19 crisis, Fairley’s Supa IGA have introduced an online order form and home delivery service. Please note this is not a complete online shopping system, however it will enable you to order goods. They will endeavour to supply all the products you have ordered, however some products may not be available due to supply issues.

To place an order via the Fairley's Supa IGA website, click on 'Home Delivery Order Form' or call (03) 5822 1555.

Ritchies IGA Tatura

A limited delivery service is available. Please call the store on (03) 5824 1141 or visit the Ritchies IGA website for further information.

Where can I order take-away or delivered meals? How can I support local food businesses?

A public Facebook group has been established to 'Support businesses in the GV through the Corona Crisis', on this page you will find a range of local businesses including cafes, bakeries, local food producers, restaurants offering takeaway and home delivery.

Facebook Group - Supporting businesses in the GV 

Emergency Food Relief

Mooroopna Life Church / Op Shop

Mooroopna Life Op Shops team of caring people are able to provide contacts with specialist welfare groups in the area and have a network in place to assist people in most areas of need, including assistance with emergency food relief.

Appointments are preferred but not necessary.

Phone: (03) 5825 4298
Hours: 9.30am to 4.30pm, Monday to Friday
Address: 4 Mill Street, Mooroopna


Distributing food to local schools and emergency relief agencies who are supporting those in need in the Goulburn Valley area. Call 0432 517 329.

Unfortunately we cannot provide food to individuals. If you or your family need emergency food assistance, please contact any of the many local agencies in the area. For example: Mooroopna Life Church/Op Shop, Salvo Care & Shepparton South Community Centre

Alternatively, please click here for a list of emergency food relief agencies who may be able to assist.

Shepparton FoodShare website

Red Cross

All relief requests including food supplies and telephone outreach are being managed by a special Combined Agency Operations Group within the State Control Centre. All enquiries and requests for emergency food relief packages, including at the local level, should be directed to the Victorian Government COVID-19 hotline: 1800 675 398.

  • Victorians self-isolating due to COVID-19 with no access to food and essential supplies are receiving emergency relief packages.
  • Eligible households will receive a two-week supply of essential goods including food, personal care, and other essential items as required.
  • The packages are being supplied by Foodbank, Select’d, The Salvation Army and other organisations and are being delivered to the door by Australia Post, Red Cross and our regional partners.
  • The packages are for those in mandatory self-isolation, who have little or no food, and no network of family and friends to support them.
  • Red Cross is supporting the Victorian Government by advocating to ensure food reaches those most in need.

Shepparton Family and Financial Services

  • Provides emergency food relief parcels.
  • Open 9.00am – 4.00pm Monday – Friday.
  • No appointments necessary.
  • 1 Naomi Street, Shepparton, Victoria, 3630.
  • Phone: (03) 5831 7755

Shepparton Family and Financial Services on Facebook

Salvocare Shepparton

Emergency Relief Service, open from 9am to 1pm Monday to Friday. Please call from 9am to make an appointment

Phone: 03 5820 8000
Address: 27 Wyndham Street Shepparton Vic 3630