Access to Food

This page contains useful links and contacts for assistance with making sure you and your family have access to food, including emergency food relief, affordable food packs and home delivery.

Feeding my family

I can’t afford groceries is there someone who can help?

Emergency food supply packages for those mandated to self-isolate

If you are in urgent need and don't have a support network who can help you, call the Victorian Coronavirus Hotline on  1800 675 398 and select option four (4). If you need to speak to someone in another language, press zero (0) when connected.

The operating hours are 8:00am to 8:00pm Monday to Friday, and 9:00am to 6:00pm Saturday and Sunday (excluding Victorian Public Holidays).

People can also call on behalf of someone they know who is quarantining or isolating and in urgent need of food supplies.

Each emergency food relief package is designed to provide basic food essentials and personal care items for a family of four for two weeks. Relief packages are free.

Greater Shepparton food relief and vouchers

  • Shepparton Family & Financial Services
    1 Naomi Street, Shepparton
    Open 9am-4pm Monday to Friday.
    Phone: (03) 5831 7755
    Support offered includes:
    • Grocery parcels
    • Material aid such as toiletries.
    • Advocacy support when utility and phone bills are overdue.
    • Emergency supplies can be collected from their Shepparton offices.
  • Salvocare
    Open: 9am-5pm Monday to Friday
    Phone: 035820 8000
    Emergency Relief available from 9am – 1pm.
    Office hours are 9am – 5pm, call from 9am to make an appointment.
  • Rumbalara
    20 Rumbalara Rd, Mooroopna
    Phone: 03 5820 0000
    ATSI clients only.  Monday-Friday 9am - 4pm.

My elderly parents, friend or neighbour is not wanting to leave their home, would they be eligible to receive meals-on-wheels?

Meals on Wheels is still available to assist the elderly and those with disabilities living independently. During the COVID-19 emergency Meals on Wheels is now providing more meals to eligible Greater Shepparton residents. 

To check if you, a relative or friend is eligible for Meals on Wheels please phone the Food Services Co-ordinator on 5832 9808 or email

Learn more about Meals on Wheels 

How do I apply for Priority Home Delivery Services for NDIS participants?

The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop have priority access to home delivery services. This means, as an NDIS participant you can purchase grocery items online to be delivered to your home.

The NDIA will send all participants a unique home delivery access code by SMS or email.

To access priority home delivery services:

  1. Complete your shopping online for home delivery with participating supermarket retailers.
  2. When prompted enter your unique priority home delivery code.
  3. Submit your order.

Call NDIS on 1800 800 110 for more information.

I don’t want to leave my home. Can groceries be delivered?


Customers who can’t shop in-store can have groceries delivered to their home. If you’ve never shopped online with Coles before, they have created a step-by-step guide and video to make it as easy as possible.  

Online orders is opened to all customers and click and collect is an option for those who can leave their home, or have a friend or family member pick up their order.


You can pick up online orders for yourself or on behalf of someone you care for at Community Pick up locations at designated stores. Or you can choose from thousands of online delivery windows. (Deliver y windows may be limited during peak times.)

For our customers' and our team members' ongoing safety, Pick up and Delivery orders are now contactless and will be in reusable bags placed at your doorstep, or at the drive thru or service desk in store.

Learn more about online ordering from Woolworths.

Fairley’s Supa IGA Shepparton

To help those who can’t get to our store due to the current coronavirus COVID-19 crisis, Fairley’s Supa IGA have introduced an online order form and home delivery service. Please note this is not a complete online shopping system, however it will enable you to order goods. They will endeavour to supply all the products you have ordered, however some products may not be available due to supply issues.

To place an order via the Fairley's Supa IGA website, click on 'Home Delivery Order Form' or call (03) 5822 1555.

Ritchies IGA Tatura

A limited delivery service is available. Please call the store on (03) 5824 1141 or visit the Ritchies IGA website for further information.

Where can I order take-away or delivered meals? How can I support local food businesses?

A public Facebook group has been established to 'Support businesses in the GV through the Corona Crisis', on this page you will find a range of local businesses including cafes, bakeries, local food producers, restaurants offering takeaway and home delivery.

Facebook Group - Supporting businesses in the GV 

Emergency Food Relief

Mooroopna Life Church / Op Shop

Mooroopna Life Op Shops team of caring people are able to provide contacts with specialist welfare groups in the area and have a network in place to assist people in most areas of need, including assistance with emergency food relief.

Appointments are preferred but not necessary.

Phone: (03) 5825 4298
Hours: 9.30am to 4.30pm, Monday to Friday
Address: 4 Mill Street, Mooroopna


Distributing food to local schools and emergency relief agencies who are supporting those in need in the Goulburn Valley area. Call 0432 517 329.

Shepparton Foodshare is an essential service therefore we will remain open Tuesday to Thursday for registered agencies to collect food for the people they support.

Foodshare have a food box style delivery model in place. Food box collection is BY APPOINTMENT ONLY and all orders must be placed a day in advance by calling 0432 517 329.

Please note, you are not permitted to enter the Foodshare warehouse. Upon arrival please check in via our QR code Foodshare volunteers will deliver your order to your vehicle in the designated car parks.

Unfortunately Foodshare cannot provide food to individuals. If you or your family need emergency food assistance, please contact any of the many local agencies in the area. For example: Mooroopna Life Church/Op Shop, Salvo Care & Shepparton South Community Centre

Alternatively, please click here for a list of emergency food relief agencies who may be able to assist.

Shepparton FoodShare website

Red Cross

All relief requests including food supplies and telephone outreach are being managed by a special Combined Agency Operations Group within the State Control Centre. All enquiries and requests for emergency food relief packages, including at the local level, should be directed to the Victorian Government COVID-19 hotline: 1800 675 398.

  • Victorians self-isolating due to COVID-19 with no access to food and essential supplies are receiving emergency relief packages.
  • Eligible households will receive a two-week supply of essential goods including food, personal care, and other essential items as required.
  • The packages are being supplied by Foodbank, Select’d, The Salvation Army and other organisations and are being delivered to the door by Australia Post, Red Cross and our regional partners.
  • The packages are for those in mandatory self-isolation, who have little or no food, and no network of family and friends to support them.
  • Red Cross is supporting the Victorian Government by advocating to ensure food reaches those most in need.

Shepparton Family and Financial Services

  • Provides emergency food relief parcels.
  • Open 9.00am – 4.00pm Monday – Friday.
  • No appointments necessary.
  • 1 Naomi Street, Shepparton, Victoria, 3630.
  • Phone: (03) 5831 7755

Shepparton Family and Financial Services on Facebook

Salvocare Shepparton

Emergency Relief Service, open from 9am to 5pm Monday to Friday. Please call from 9am to make an appointment

Phone: 03 5820 8000
Address: 27 Wyndham Street Shepparton Vic 3630