Health Services

This page contains useful contacts for emergency response, hospitals and health services, flu vaccines, mental health, sexual assault, family, children, youth and disability services, aged services and general health and wellbeing.

COVID-19 Vaccinations

The following Commonwealth Vaccination Clinics and general practices provide COVID-19 vaccinations in the Goulburn Valley region. Online bookings are preferred where the link to the booking website is provided.

Location Practice name Phone AstraZeneca Pfizer
Alexandra Alexandra Family Medical Centre 03 5772 1699  
Alexandra Alexandra Medical Centre 03 5772 1699
Benalla Benalla Church Street Surgery 03 5762 1022
Benalla Benalla Healthcare Centre 03 5762 2803
Benalla Carrier Street Clinic 03 5762 4629  
Cobram Alpha Medical Centre 03 5871 2366  
Cobram Cobram Medical Clinic 03 5871 0800  
Cobram Mivo Park Health Pty Ltd 03 5872 2166
Euroa Euroa Medical 03 5795 2011  
Kialla Kialla Medical Clinic 03 5823 5446
Kialla Tristar Medical Group 03 5823 5977  
Kilmore Kilmore Medical Centre 03 5783 0555  
Kilmore Kilmore Medical Practice 03 5781 0088  
Kilmore Stepping Stones Medical Centre 03 5782 2978  
Kyabram Kyabram Regional Clinic    03 5852 1888
Kyabram Kyabram Family Medicine 03 58968000  
Kyabram Scope medical centre 03 5853 1094
Marysville Marysville Medical Clinic 03 5963 3637  
Mooroopna Mooroopna Medical Centre 03 5823 5446
Murchison Murchison Medical Clinic 03 5826 2575  
Nagambie Nagambie Medical Centre 03 5794 1816
Nathalia Nathalia Medical Clinic 03 5866 9494  
Numurkah Quinn Street Clinic 03 5862 2044
Rushworth Waranga Medical Centre 03 5851 8400
Seymour Goulburn River Group Practice 03 5792 1977
Seymour Seymour Medical Clinic     03 5792 1222
Shepparton Better Health Medical Centre 03 5897 7288  
Shepparton Delta Medical Centre 03 5821 0733
Shepparton Family Medical Centre Shepparton 03 5821 2533  
Shepparton Wellness Medical Clinic 03 5897 3000  
Shepparton Wyndham House Clinic     03 5820 3400
Tatura Tatura Medical Centre 03 5824 1244  
Yarrawonga Yarrawonga Denis Medical Group 03 5744 1777  
Yarrawonga Yarrawonga Medical Clinic 03 5744 3115
Yea Yea Medical Centre 03 5736 0444  

Download this list in printable PDF format from the link below.

COVID-19 vaccinations are also provided at some pharmacies – see list of pharmacies providing COVID-19 vaccinations.

Health concerns about COVID-19

Where can I get tested for COVID-19?

If you’re not currently showing any symptoms there is currently no general asymptomatic (no symptoms) testing.

If you have possible symptoms of COVID-19 please call the dedicated hotline on 1800 675 398 or discuss symptoms with a doctor prior to attending a health service. Symptoms include fever, chills, shortness of breath, cough, sore throat, loss of sense of smell or a runny nose.

There are currently two screening clinics for those with symptoms in our catchment:

  • GV Health screening clinic in Graham Street, Shepparton open from 8am to 4pm daily. If attending, please call ahead first on 03 5832 2322 so that staff can be prepared.
  • In addition, a Respiratory Clinic has been established at Princess Park Clinic, 172 Welsford St, Shepparton which is for symptomatic people only and will run (by appointment only) on Monday to Friday from 9am to 12 noon and 1pm to 4pm.

A new process has been introduced for COVID-19 testing at the Acute Respiratory Clinic (ARC) at GV Health, Graham Street, Shepparton. Now, to save you time at the testing clinic, you can register for a COVID-19 test online through Test Tracker.

After filling out your details in the online registration form, you will receive a unique registration number through an SMS message if you provide a mobile number. Keep this number and when you present to get tested you will be asked for it, your full name, date of birth and contact number.

When you present to get tested, it is important you have your registration number easily accessible. You can use your unique registration number for multiple tests within a 90-day period.

Remember, if you have COVID-19 symptoms, however mild, you should seek advice and get tested.

The entire testing process takes about 10 minutes including registration, a temperature test and a swab test. The more tests we conduct in our state, the quicker we can eradicate this virus and see the lifting of some of the current restrictions.

There is an online self-assessment that can help you work through whether you should be concerned if you may have the COVID-19 virus.

How is the test conducted?

Your doctor (GP), or staff at a testing clinic or hospital emergency department may take swabs from the back of your nose and throat to diagnose your illness. Swabs and fluid are sent to public health laboratories for testing for COVID-19.

The wait to receive your test results will depend on when the swabs were collected and how quickly they can be delivered to the laboratory.

If you have been tested as part of the public blitz of tests (at Bunnings or Riverside Plaza) you may be required to wait up to 5 days for your results. Otherwise, in most cases, you will usually find out within one day if the test is positive or negative. Doctors requesting COVID-19 testing are asked to ensure that a current contact phone number for the patient is included on all pathology request forms so you can be contacted ASAP regarding your results. 

Can I still seek medical treatment if I have a non-COVID-19 health issue?

Yes, you can still get into to see a doctor if you have health concerns that are not COVID-19 related.

Should I get the flu vaccine?

The Australian Health Department recommends that you should get a flu shot. Be aware that influenza is a different virus to COVID-19. The flu vaccine will not prevent you from getting COVID-19, however, getting the flu and COVID-19 at the same time can make you very ill.

Flu vaccinations are available via your GP and medical centre, Chemist Warehouse and Priceline Pharmacies. It’s recommended to book prior.

How do I call the National Coronavirus Helpline?

Australian Government Department of Health. Call 1800 020 080 if you are seeking information on Coronavirus. The line operates 24 hours a day, seven days a week. 

More about the National Coronavirus Helpline

Should I download the COVIDSafe app?

The COVIDSafe app aims to speed up the process of contacting people who have potentially been exposed to the virus. The Prime Minister has suggested that for restrictions to be lifted, the number of downloads of the app needs to rise to create a COVID-19-safe environment.

Simply download the free app from your relevant app store, register with your name, mobile number, postcode and age range, and leave the app running with your Bluetooth on.

This means you’ll be contacted faster if you are at risk, reducing the chances of you passing on the virus to your family, friends and other people in the community.

Please remember the COVIDSafe app is the only contact tracing app approved by the Australian Government.

Mental health

I’m feeling anxious and overwhelmed about the COVID-19 virus or being isolated from my family, friends and workmates. Who can I talk to?

Feeling stressed or anxious is an understandable response to the current coronavirus pandemic. You might be worried about catching the virus, about how your loved ones will cope, about the disruption to your studies and routines, and about whether you’ll still have a job and enough money. These stressors, along with the constant media hysteria and dealing with disappointment (social isolation from friends and family, travel bans, events being cancelled, etc.) can all add up to a pretty difficult time!

If you’re feeling really anxious please talk to your GP in the first instance. Greater Shepparton also has available many counselling and support services available. See the "Where else can I seek help?" section below for some contacts. 

I’m worried about my neighbour who lives on their own? I’m concerned my parents are feeling lonely can I get some help with this?

Organise a phone call. If you know someone who would benefit from a regular phone call check-in, or would you like one yourself during this time of physical isolation please register with Primary Care Connect. They will set up a regular time to check in to see how people are travelling during this time. The Vulnerable Persons Register aims to support other health, community services and community members to conduct regular phone call or email checks for our community members during times of health or natural disaster crisis. 

Vulnerable Persons Register

For people without any support, please contact Council’s Pandemic Co-ordination Team who will add the person to the vulnerable person’s register and will link the person with necessary services. If you are aware of someone in need please contact the Pandemic Co-ordinator on 03 5832 9700.

If you are not vulnerable, but simply feeling isolated or stressed and could use a chat, register for COVID Connect, Red Cross's free social phone call service to help provide support and community connection.

Register for COVID Connect

Note: COVID Connect is not a mental health or crisis support service. If you need assistance in a crisis, please contact one of the crisis support services listed on this page.

I'm not vulnerable, but I am feeling a little stressed / isolated / lonely and could really use a chat with someone. 

If you are not vulnerable, but simply feeling isolated or stressed and could use a chat, register for COVID Connect, Red Cross's free social phone call service to help provide support and community connection.

COVID Connect is for adults of all ages. It doesn't matter if you're at home, in a hotel or in a remote community. Sign up below. It's easy and free and we're looking forward to talking with you.

Register for COVID Connect

Note: COVID Connect is not a mental health or crisis support service. If you need assistance in a crisis, please contact one of the crisis support services listed on this page.

Will being active help how I’m feeling?

Physical exercise is also effective in dealing with the likes of depression, anxiety, stress as well as being good for your body. With regular exercise you tend to feel more energetic throughout the day, sleep better at night, have sharper memories, and feel more relaxed and positive about things. And it’s also powerful medicine for many common mental health challenges. Many members of our community are spending time walking, running and riding but there are lots of ways to exercise at home.

Aquamoves is offering “at home workouts” for all members of our community not just members – visit the website for free online fitness tips and workouts. 

Online classes are being offered by other local fitness centres also:

Where else can I seek help?

There is lots of assistance available on line that specifically works through being anxious due to the impact of COVID-19.

  • The Black Dog Institute is dedicated to understanding, preventing and treating mental illness. For information on getting help, including self-help tools and apps, clinics and support groups or to get involved visit the website or call (02) 9382 4530.
  • Reach Out - How to deal with uncertainty during coronavirus. Give yourself credit as you cope with this tough time and recognise that dealing with this challenge can make you more resilient. At times like this, it can be helpful to remember that there are things you can do to deal with the uncertainty. 
  • For 24/7 crisis support, contact Lifeline:
    • Phone: 13 11 14 (24 hours/7 days)
    • Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)
    • Chat online:  (7pm - midnight, 7 nights)
  • Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live; including information on looking after your mental health during the coronavirus outbreak. Call 1300 224 636.
  • HeadtoHelp is a free mental health advice and referral service for all Victorians. When a person calls HeadtoHelp on 1800 595 212 (8.30am to 5pm, Monday to Friday, except public holidays), an experienced mental health professional will listen and work with them to find the best ways to get the help they need.
  • Headspace provides free online and telephone support and counselling to young people 12-25 and their families and friends. If you’re going through a tough time, Headspace can help. Call 1800 650 890 or connect online.
  • Wellways offers a wide range of individually tailored services designed to support people affected by mental health issues or disability, as well as their families, friends and carers. 
  • GROW Shepparton @ GV Health is a national organisation that provides an ongoing peer-support program for growth and personal development to people with a mental illness and anyone experiencing difficulty coping with life’s challenges. GROW groups offer the opportunity for people to share challenges and solutions for recovery in a supportive and structured way. No referral or diagnosis required.
  • Red Cross is delivering telephone outreach to those requesting psychosocial or wellbeing support on the COVID-19 hotline. This capacity is being scaled up to provide capacity for thousands of calls to be placed. Trained volunteers are providing home-based telephone outreach to support people self-isolating. For all COVID-19 enquiries and requests for relief, please call the COVID-19 hotline – 1800 675 398.
  • Open Arms - Veterans and Families Counselling. Mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families. Open Arms is open 24/7 if you need someone to talk to, or if you’re simply after some helpful hints for staying calm and coping with the pandemic.  Call 1800 011 046
  • Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide. Call 1300 659 467.
  • MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns. Available on the website is information on homeschooling (and keeping kids busy) during COVID-19. Call 1300 789 978
  • Kids Helpline - Anytime. Any Reason. There's a lot of information and confusion out there about COVID-19 and things feel a bit uncertain. If you're feeling stressed, worried or anxious, we're here for you. Give us a call on 1800 551 800, or start a WebChat or send us an email via our website.
  • headtohealth is an online gateway funded by the Australian Government that can help you find free and low-cost, trusted phone and online mental health resources. 
  • Emerging Minds has a selection of resources to assist parents and carers to best to support their children and reduce worry and distress. 
  • VMIAC is providing information, updates and links to wellbeing resources for individuals with a lived experience of mental illness.  
  • Dardi Munwurro (Strong Spirit) Aboriginal Men's Crisis Support Line - Family violence issues, parenting issues, communication, separation, stressed about relationships - Let's talk it over, brother to brother24 hour support. We all need help when times are tough. Call 1800 435 799.
  • MIND Mental Health Recovery - We have suspended formal group activities but are still providing services and support via virtual face to face and telehealth. NDIS services still continuing. We are ensuring clients are staying connected with friends & family through phone calls and virtual catch-ups. 
    • Club Mind Mooroopna
      Service info and referral - PH: 1300 286463
      Carer Helpline - PH: 1300 554660


Have there been any changes to Council's immunisation program?

Council is still providing public Immunisation sessions. It is important that families continue with their Child’s Immunisation Schedule, however, the following changes have been implemented to ensure we can reduce the number of people at our sessions and adhere to social distancing measures. Bookings are required for all sessions; please call the office on 03 5832 9731.

We request that just one (1) adult accompanies their child/children to the immunisation session. Please do not bring other family/carers to these sessions.

If you are unwell (have a fever, cough and shortness of breath), have travelled overseas in the last 14 days or have been in close contact with someone who has a confirmed diagnosis of COVID-19, please do not attend a session. Please contact us to re-schedule your booking.

The following venues are cancelled until further notice – Lulla’s Children’s Centre, Leslie Gribble Children’s Centre, Patricia Smith Children’s Centre, Tallygaroopna, Katandra West, Dookie, Merrigum & Murchison.

Immunisation Sessions will continue at Shepparton Senior Citizens Centre, Mooroopna Hub, Riverside Plaza and Tatura Senior Citizens Centre.

Maternal & Child Health (MCH)

Are Council's Maternal and Child Health services operating during COVID-19 restrictions?

YesGreater Shepparton City Council is continuing to run a Maternal and Child Health (MCH) service and has reopened access to all local families. All visits are again being offered face-to-face for all age groups.

Strict social distancing and hygiene practices have been enforced to ensure the safety of our families and staff. The safety of our families, staff and community is our top priority. These arrangements are subject to change quickly and will be updated as often as required. Families will continue to have the option to conduct their visit via phone if this is preferred. 

Please visit our Changes to Council services, programs and facilities page for all the latest details.

What does a regular appointment entail? 

Our Maternal and Child Health visits are based around offering support, education and health promotion to families with children aged 0-6 years of age.

In a general visit we will weigh and measure your child, as well as have general discussions surrounding feeding, sleep, development, safety, engagement, play, social interaction and many other topics depending on the child’s age.

Every Maternal and Child Health visit is different and we pride ourselves on working with each families strengths and addressing any concerns that the family may have. We love watching the children grow and ensuring that they are healthy, and developing to become healthy school kids.

We also touch-base on family wellbeing and offer support to our Mothers and carers.

How can I get in touch with Maternal & Child Health Services?

We encourage all local families with children aged 0-6 years of age to contact our Maternal and Child Health Service as needed. Call our MCH Admin team on (03) 5832 9312 for queries or bookings Monday to Friday from 8.30am to 4pm.

Please ensure you have downloaded the Maternal and Child Health app and have the 24hr Maternal and Child Health Line number saved: 13 22 29.

We currently have New Parents Group and information sessions via Zoom. These are free for all parents and we encourage you to contact our MCH Admin team to make a booking.

Hospitals and health services

Goulburn Valley Health

GV Health is the main referral health service for the Hume region. Our services include a 24-hour Emergency Department, Surgery, Medical Services, Women’s and Children’s Services, Rehabilitation and Palliative Care

GV Health Website

Community Health @ GV Health

Community Health Services are made up of Allied Health and Nursing clinicians who provide a range of primary care services including audiology, counselling/social work, dietetics, sexual health nursing, occupational therapy, podiatry, physiotherapy, speech pathology and health promotion to meet local needs and enable better health outcomes for the community.

Community Health @ GV Health website

Shepparton Private Hospital

Information related to COVID-19 including information for patients, visitors, maternity patients, elective surgery, special events and frequently asked questions can be found here

Shepparton Private Hospital website

Primary Care Connect

Primary Care Connect is a community health service delivering drug and alcohol services, primary health care, family violence, financial and gambling services, refugee services, family and youth services and indigenous services.

Primary Care Connect website

Rumbalara Aboriginal Co-operative

Rumbalara Aboriginal Co-operative operates community, family, housing, justice, health and wellbeing services.

Rumbalara Aboriginal Co-operative website

GP Clinics

For health advice and support please contact your local GP clinic.

  • Shepparton Medical Centre — (03) 5823 3100
  • Princess Park Clinic — (03) 5821 9655
  • Lister House Medical Centre — (03) 5831 2333
  • Kialla Medical Clinic — (03) 5823 5446
  • Wyndham House Clinic — (03) 5820 3400
  • Shepparton Women’s Health Centre — (03) 5821 3555
  • Sana Medical Centre — (03) 5822 400
  • Better Health Medical Centre — (03) 5897 7288
  • Tristar Medical Group — (03) 5823 5977
  • Market Place Medical Centre — (03) 5822 2677
  • Delta Medical Centre — (03) 5821 0733
  • Family Medical Centre — (03) 5821 2533
  • Mooroopna Medical Centre — (03) 5825 2755
  • Nixon Street Medical Centre — (03) 5822 1000
  • Goulburn Medical Centre — (03) 5825 1000
  • Tatura Medical Centre — (03) 58 241244


Medicine Service is available for people in home isolation and for vulnerable patient groups who wish to limit their potential exposure to novel coronavirus (COVID-19) in the community.

This service was introduced on 16 March and outlines eligibility for no cost home medicines delivery options available through pharmacies and supports existing home delivery options. Your regular pharmacy will be able to advise you directly on the best method of ordering.

COVID-19 National Health Plan - Home medicines services information for consumers

13SICK National Home Doctor

After Hours, bulk billed, doctor home visits in Shepparton, Mooroopna and Kialla.

If you or a loved one needs urgent medical care on weeknights or weekends, but your GP is closed, call 13SICK (that's 13 74 25) and request a bulk billed, after hours doctor home visit. Our Doctors are on the road from 6pm weeknights, 12 noon Saturday, all day Sunday and public holidays. More GPs trust 13SICK to care for their patients in the after hours.

13SICK, National Home Doctor is the largest network of after hours, home visiting doctors in Shepparton, Mooroopna and Kialla. Use our suburb locator to confirm if we service your area.

13SICK locations in the Shepparton Area

Maternal and Child Health (MCH)

  • We are continuing to run a modified Maternal and Child Health Service to support our local families.
  • At present we are continuing to offer home visits and centre visits for very young babies (0-8wks of age). We are ensuring social distancing and hygiene precautions with all contacts to keep our service safe for both families and staff.
  • All other appointments will be conducted by phone. Your Maternal and Child Health Nurse will call you at or around your appointment time.
  • Please contact MCH administration on 03 5832 9312 (8.30am - 4pm) if you would like to book an appointment or speak with a Maternal and Child Health Nurse.
  • Please ensure you have downloaded the Maternal and Child Health app and have the 24hr Maternal and Child Health Line number saved: 13 22 29.
  • These arrangements are subject to change quickly and will be updated as often as required.

Ask Izzy

When you’re looking for support, Ask Izzy can help you to find the services you need, now and nearby. It is free and anonymous, and you can search over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.

If you’re on the Telstra mobile network, you can access Ask Izzy even if you don’t have credit.

Ask Izzy website — TIS interpreter hotline: 13 14 50

Nurse on Call

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.

Call 1300 606 024

The phone service is for non-emergency health advice only. If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.

Nurse on Call website  

Murray Primary Health Network (After Hours Medical Assistance)

If you need medical assistance after hours, call your local general practice clinic to see what after hours options are available. In an emergency always call Triple Zero (000).

If your local practice isn't open, you can call the healthdirect GP advice and support line on 1800 022 222, which is available to people who live in a country area from:

  • 6pm - 7.30am Monday to Friday
  • midday on Saturday
  • all day Sunday and on Public Holidays

At the end of your call, you will be offered a care advice summary, sent to you by SMS or email, so you can easily recall the details of the advice you are given.

You can also agree to have a summary of your call sent to your regular GP's practice overnight, so they are aware of the call when they open their surgery the following day. The after hours GP helpline can also upload a summary of your call to your My Health Record.

Murray Primary Health Network website 

healthdirect also have an online coronavirus symptom checker.

Coronavirus Screening Clinics

There is only one screening clinic in our region:

  • Goulburn Valley Health
    Graham Street Shepparton, outside the Emergency Department.
    Open daily: 10am - 6pm

If attending the Emergency Department please call ahead first on (03) 58 322 322 so that staff can be prepared.

People are encouraged to call the dedicated hotline prior to attending a health service 1800 675 398, or discuss symptoms with a doctor.

The most common symptoms of COVID-19 include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat, and
  • Fatigue or tiredness.

Sexual assault

Goulburn Valley Centre Against Sexual Assault (GVCASA)

GVCASA provides a 24/7 crisis care response to anyone who has experienced sexual assault at any point in their lives. Call on (03) 5831 2343.

GVCASA website 

Family, children, youth and disability services

Berry Street

The focus of Berry Street is to provide safe homes, healing childhood trauma, building stronger families, helping children to learn and speaking out for childhood. 

Berry Street website 


FamilyCare services include family support, carer support, disability support and NDIS support coordination. 

FamilyCare website

After Hours Child Protection Emergency Service

A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service. Call 131 278.

Child protection contacts @ DHHS

Primary Care Connect

Primary Care Connect offers a Youth Support Service and Parent Education Support Services. Call 1300 854 944.

Primary Care Connect website

The Bridge Youth Service

The Bridge Youth Service provides support to young people aged between 12 to 25 including housing assistance, school and education support, pregnancy, parenting and family services and family relationships. Call (03) 5821 9962.

The Bridge Youth Service website


The Greater Shepparton Lighthouse Project, incorporating The Haven & Family Haven Mooroopna, is an initiative to support the wellbeing & educational outcomes for Greater Shepparton's youth from conception to career. 

Greater Shepparton Lighthouse Project website

Headspace Shepparton

As the COVID 19 virus continues to spread, in the interest of keeping each other healthy and safe, we ask that you please call ahead on (03) 5823 8800 before entering the centre. Visit the headspace website for stress related information, online and phone services, online chats and tips for a healthy headspace.

eheadspace provides free online support and counselling to young people 12 - 25 and their families and friends. If you’re based in Australia and going through a tough time, eheadspace can help. Call 1800 650 893

headspace website


Ways to take care of yourself during the coronavirus, hear stories from other young people, learn how to deal with uncertainty, coping mechanisms, making healthy food choices, practising mindfullness, tips for dealing with change and you can join a discussion via online forums and chat features.

Reachout website

Butterfly Foundation

COVID-19: Tips & Advice for people with an eating disorder. Call 1800 334 671.

Butterfly Foundation website

Qlife (online counselling for LGBTIQIA+ youth)

QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. 

QLife website 

Youth Services Directory

The directory provides local service information in one place. The aim is to help children, young people, families, schools, agenies and services to improve awareness of the child, youth, and family services, and increase opportunity for people to find the services they need. 

Youth Services Directory

NDIS Contact Centre

Please visit the Coronavirus (COVID-19) information and support page regularly for updates including the latest advice from the NDIS, information for participants, information for providers, auslan videos and animations, NDIS office operations, partner office operations including easy read information. Call 1800 800 110.

NDIS Coronavirus (COVID-19) info & support 

Shepparton Access

Shepparton Access works to create pathways into the community for people with disabilities. Visit the Shepparton Access website for information on the support services provided and give them a call to discuss further. Call (03) 5831 6180.

Shepparton Access website 

Vision Australia

The COVID-19 pandemic means some changes for how Vision Australia operates, but what doesn’t change is that we’re here to support the blind and low vision community however we can. Call (03) 5831 9400.

It can be hard to find accurate and up-to-date information in a time like this, so we’ve pulled together our COVID-19 Pandemic Pack for you.

In this pack, you can find out how you can keep accessing your regular Vision Australia services, as well as find out about some exciting new ones we’ve got to offer.

There’s also information about important government changes and resources to help you stay safe and connected.

Vision Australia are offering Telehealth, free webinars to help people stay connected during the COVID - 19 pandemic and support services.

Vision Australia website 


For information on home care, residential ages care, retirement living, disability, mental illness support services, family, youth and foster care and housing visit the Baptcare website or call.  Call 1800 021 725.

Baptcare website

Caroline Chisholm Society

Established in 1969, the Caroline Chisholm Society is a charitable organisation offering support to pregnant women and parents with children up to school age. The Society provides a range of programmes for families in need.

We offer support from the moment a woman learns of her pregnancy to the time her youngest child goes to school. We help women and their families to achieve a safe and nurturing environment for their children. Call (03) 5821 0826.

Caroline Chisolm Society website


ConnectGV is a registered NDIS provider committed to providing individualised options for local people with a disability and their families. Call (03) 5821 2466.

ConnectGV website


Intereach has been working throughout the GV and beyond to strengthen and support communities and to improve the social and personal wellbeing of children, families, older people, carers and people with a disability.

Intereach website

Aged services

Rumbalara Elders Facility

Please contact Rumbalara's Elders Facility directly if you have any concerns or require further information.  Call (03) 5820 6200.

Residential care @ Rumbalara

Mercy Health

Coronavirus information for Mercy Health residents, families and visitors: At Mercy Health, the safety of our residents is our top priority. We need everyone to help prevent the spread of infection at our residential aged care homes. Please observe and respect our strict visitor restrictions and hygiene requirements.

Mercy Place Shepparton website

Shepparton Villages

COVID-19 precautions: Shepparton Villages has increased infection control measures as a precaution amid concerns about COVID-19, please visit the website for further information or call (03) 5832 0800.

Shepparton Villages website

Goulburn Valley Hospice Care

Please call ahead if visiting office premises, hand sanitiser is provided for clients & visitors. Call (03) 5822 0068.

GV Hospice Care website


Home care services continue with rigorous health & safety practices. Call 1300 236 382.

Benatas website

Calvary Community Care

At Calvary Community Care, we offer a range of fully flexible home care options that can be tailored to suit you or your family members’ individual needs. From new mums to older people, our home care services range from a little extra help in the home to 24-hour, fully supported care. Call 1300 797 522.

Calvary Community Care website

General health and wellbeing

Get Mooving Greater Shepparton / Activities in the Park

For inspiration to Get Mooving indoors and in your backyard, visit the Get Mooving Greater Shepparton website and Facebook page for a range of videos to keep you happy, healthy, active and connected.

Get Mooving Greater Shepparton website 

Aquamoves Lakeside Shepparton

Visit the Aquamoves website and Facebook page for a range of fun filled fitness sessions to keep you healthy and well in isolation. We look forward to seeing you when the centre re-opens.

Aquamoves website 


VicHealth is supporting the Department of Health and Human Services to protect and promote the health and wellbeing of Victorians during the Coronavirus epidemic and have created a list with links to further information related to health and hygiene tips, tips on staying connected, engaged and productive, physical wellbeing, healthy eating, alcohol harm reduction.

VicHealth: Health Promotion Messages VicHealth: Coronavirus information 

Odyssey House Victoria

Residential Rehabilitation for Drug & Alcohol addiction, counselling & support, education & training, youth & family services. Call (03) 9420 7600.

Odyssey House Victoria website


Australians will be able to access support from home using their telephone, or video conferencing to connect with GP services, mental health treatment, chronic disease management, Aboriginal and Torres Strait Islander health assessments, services to people with eating disorders, pregnancy support counselling, services to patients in aged care facilities, children with autism, after-hours consultations and nurse practitioners.

The Commonwealth Government’s digital mental health portal, Head to Health, will provide information and guidance on good mental health in the coronavirus pandemic, how to support children and loved ones, and how to access further mental health services and care. Sign up to their fortnightly newsletter, or to their dedicated COVID-19 newsletter.

Head to Health website