Grievance Procedure

The Greater Shepparton Children’s Services will protect the rights of families and educators to have grievances raised and resolved by making a genuine effort to establish an atmosphere of trust and open communication between all parties, so grievances can be dealt with constructively.

In the first instance we encourage you to discuss your concerns with your Service Leader or you may contact Council’s Children’s and Youth Services on 03 58329 783 and speak with the Team Leader - Children’s Services or the Manager - Children and Youth Services.

For matters concerning adherence to the Education and Care Services National Regulations 2011, parents may also contact:

Department of Education and Early Childhood Development
Phone: 1300 307 415

All complaints will be handled with the strictest confidence and every attempt will be made to satisfy a parent’s concerns promptly and courteously, by reference to the appropriate source. For further information please refer to the ‘Concerns and Grievance’ policy located in the parent information area.