This section of the website has been developed specifically to assist the overall community to access advisory information to plan, prepare, respond and recover from emergencies, irrespective of the cause.

The information contained is constantly subject to revision and is only provided as a guide during an emergency. For specific advice, you should contact the relevant agencies.

In a life threatening emergency call "000".

For flood or storm emergencies call the Victoria State Emergency Service (VICSES) on 132 500.

What are you going to do?

You can handle any emergency better if you are prepared!

Emergencies can be hard to predict and emergency services may be unable to reach you in a disaster.

What will you do for the first 72 hours if you have no services, such as:

no power, no water, no gas, no reception, no road access or limited food

1. Make an emergency plan

WHO … do I need to consider?
do I need to tell?
WHAT … do I need to know?
do I need to do?
WHERE … will I go?
do I get information?
do I keep my plan?
HOW … will I get there?
will I get there – plan B?
WHY … do I need to make a plan?

To support planning:

Prepare yourself and your family for a stressful emergency situation. Use your plan and support network to help you through difficult times.

PDF, 82 KB

2. Back up information

Important things to save:

  • Your emergency plan
  • Identification (to prove who you are)


  • Insurance policies
  • Property documents
  • Medical information and prescriptions
  • Financial records


  • Photos of possessions
  • Photos of house assets
  • Receipts, warranties etc.


  • Family
  • Utility providers
  • Other:

3. Prepare a kit

Gather and store items ready to support you and your family for 72 hours.

  • Water

  • Medication

  • Radio and batteries

  • Torch

  • Documents

  • Food

  • First aid

  • Clothes

  • Toiletries

  • Money

  • Phone and charger

  • Pet’s needs

  • Children’s needs

  • Glasses

  • What else?

4. Stay informed

Warnings and advice

It is important to tune into official and accurate information channels to stay informed with the facts before, during and after an emergency.

Vic Emergency IconVic Emergency

ABC Radio IconEmergency radio broadcast - ABC Radio

Frequency: ABC Local 107.9 FM, 594 AM and 774 AM

Warnings: It’s important to read the whole warning for information on evacuations, Emergency Relief Centres and more.

If life threatening, call triple zero 000. Flood / Storm Emergency: Call 132 500

Emergency Information for Business

Businesses, including primary producers, often have different needs when planning, preparing, responding and recovering to emergency events. Greater Shepparton City Council has collated a range of resources from the VICSES, the ATO, CPA Australia, Small Business Victoria and DELWP to assist business. Visit the Business Ready: Emergency Information for Business section of our website for further information.