Multilingual Services

If you are a non-English speaker and need to phone us, first call the National Translating and Interpreting Service (TIS) on 131 450. This service is completely free.  You'll be: 

• asked to state your language;
• connected to the TIS National operator;
• asked to repeat your language;
• connected to your interpreter.

Once connected you'll be asked your name and who you wish to be connected to.

• Ask to be connected to Greater Shepparton City Council
• Tell them the phone number is 03 5332 9700

Wait until the operator connects us.

MILS (Multilingual Information Line Service) is a telephone service that provides access to a range of Council information through pre-recorded messages or connection to an interpreter and one of Council’s Citizens Service Officers.

Pre-recorded information about Council’s Services are available in Arabic, English, Dari and Sudanese Arabic. Connection to an interpreter is also available in up to 140 languages.

Services include:

• Aged, Disability and Access and Inclusion
• Immunisation and Family and Children Services
• Rates
• Waste and Recycling
• Libraries and Leisure Centres
• Parking
• Animal Registration and Payments
• Emergency Services

We have prepared translated information about the following topics in Arabic / عربى, Dari / داري, Punjabi / ਪੰਜਾਬੀ and Mandarin / 普通话 on our website:

• About government and the roles of Council
• Australian citizenship
• Our localities and cultural diversity
• Bills and fines
• Justice of Peace
• Council services for you and your family, including waste, building and planning.  

You can also select to translate any of the pages on our website in your language of choice via the translation menu available at the top of each page. 

Translations are provided by Google Translate. While we strive for accuracy, unintentional errors may occur. Please refer to the original English version for context and intent.