Please note: this is an archived news article release
This article was published on Wednesday, 14 August, 2024. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Wednesday 14th of August, 2024,
Greater Shepparton City Council is reminding residents that the Customer Experience survey will commence next week. If you have had contact with Council over the last three to four months you may be contacted to provide feedback.
In Summary
The Customer Experience project is being conducted by consultants from CSBA and the community’s feedback on their experiences and expectations when dealing with Council will assist in identifying ways to improve on the way it delivers services, and how to provide the best customer experience in the future.
While the Customer Service team is the first point of contact for most Council enquiries and the team plays an important role in answering questions, providing information, dealing with complaints and receipting payments, they are not the only team who deal with customers.
Contact with Council can include anything from applying for a building permit, lodging a complaint about an overgrown tree or a drainage issue, or an enquiry about kindergarten or child care.
Council is encouraging those contacted by CSBA to take part in the survey, which will include questions about how they contacted Council, how their query was resolved and where improvements can be made.
The survey company will identify themselves and seek permission to conduct the survey. They will not be asking for information such as bank account details. If you have any concerns about the legitimacy of the survey, please contact Council.
The information received through this survey will help Council develop its Customer Service Strategy and Charter 2024-2028, which will guide changes and develop the delivery of information and communication methods for our diverse community.
For further information, please call Council on 5832 9700 or email council@shepparton.vic.gov.au.
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More Events in Greater Shepparton
Thursday 23rd of October,
Mandarin Rhyme & Story Time at Shepparton Library
Session is delivered in Mandarin and English. Read more
Saturday 18th of October, – to Friday 31st of October,
Disruption: An Immersive Art Experience
An innovative animated exhibition featuring the artwork and creativity of young locals, exploring themes of natural disasters and emergency responses through their own experiences. The exhibition will… Read more
Friday 24th of October,
Puff Walk
Enjoy the beauty of our local parks on Puff Walk! Read more
Thursday 16th of October, – to Thursday 30th of October,
Giant Charity Garage Sale
Reduce, repair, reuse. refurbish, repurpose, recycle at the Soroptimist giant garage sale. Something for everyone at very reasonable prices. All proceeds are distributed to local charities. Read more
Saturday 25th of October, – to Sunday 26th of October,
GV Woodworkers 33rd Annual Woodshow
Our Annual Woodshow showcases some of the amazing talent in the region. It gives attendees the chance to buy handmade wooden products and helps our club donate money to local community groups. Read more
Monday 20th of October, – to Sunday 26th of October,
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Join Australia’s biggest citizen science event! From 20 to 26 October 2025 over National Bird Week. Read more
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