In Summary
- Residents aged 18+ are urged to share feedback on Council services through the Local Government Community Satisfaction Survey, conducted via phone from 25 November 10 December 2024.
- The survey is carried out by Thinkfield using confidential Computer Assisted Telephone Interviewing, with participants selected at random.
- Results will help Council assess its performance and identify areas for improvement, with a focus on services, facilities and activities.
- Thinkfield's survey is official and follows the positive 2023/2024 results, including improved sealed road scores and overall Council performance benchmarks.
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.
Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.
“The phone surveys, which will be conducted from now until Tuesday 10 December, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.
“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”
The 2023/2024 Community Satisfaction Survey results were positive with a highlight being the improved sealed local roads score. Council’s positive overall performance and direction were also highlighted.
Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.
“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council,” he said.
“I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services. We look forward to seeing the results.”
