Community Satisfaction Survey underway in Greater Shepparton

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.

Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.

“The phone surveys, which will be conducted from now until Friday 31 October, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.

“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”

The 2024/2025 Community Satisfaction Survey results were positive with a highlight being the improved Customer Service score. Council’s positive overall performance and direction were also highlighted.

Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.

“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council,” he said.

“I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services. We look forward to seeing the results.”