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This article was published on Friday, 16 August, 2024. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Council launches Customer Service Outreach Program

In Summary

Council staff will be positioned at Neighbourhood Houses across Greater Shepparton to provide residents with easier access to Council services, including enquiries, payments and logging requests.
The program is a response to feedback from local community members, particularly those in surrounding towns, aiming to improve service delivery and accessibility.
The initial phase of the program begins on 28 August, with specific dates and locations listed for Murchison, Mooroopna, Tatura, South Shepparton and North Shepparton.
Stage 2 is anticipated to include more locations and community events, expanding the reach of the Customer Service Outreach Program across Greater Shepparton.

The mobile customer support program is being implemented to provide easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses across Greater Shepparton. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.

Council’s Director Corporate Services, Chris Teitzel, said the Outreach Program is a direct result of feedback from our local community, particularly from community members residing in our surrounding towns.

“The launch of the Customer Outreach Program marks a significant step forward in our commitment to listening and responding to the needs of our community”.

Through this program, we aim to enhance communication, address the concerns and ultimately improve service delivery for our local residents. “We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from Council right in their own neighbourhoods,” he said.

Stage 1 of the Customer Service Outreach Program is scheduled to commence on the following dates:

Wednesday 28 August – Murchison and District Neighbourhood House
Wednesday 4 September – Mooroopna Education and Activity Centre
Wednesday 11 September – Tatura Community House
Wednesday 18 September – South Shepparton Community House
Wednesday 16 October – North Shepparton Community & Learning Centre

Following the initial phase of the program, it is anticipated that Stage 2 will see an expansion to include more locations and community events across Greater Shepparton.

For further information about the program, contact Team Leader Customer Service on 5832 9700 or email council@shepparton.vic.gov.au