Please note: this is an archived news article release

This article was published on Friday, 8 September, 2023. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Insurers make fifth visit to flood-impacted towns in Victoria

The Insurance Council of Australia (ICA) and insurers will be visiting Mooroopna in September to assist residents impacted by last year’s floods with their insurance claims.

It will be the fifth community consultation held in the region by the ICA and insurers since the October floods that devastated communities across three states. 

Since the flood event, more than 11,000 claims have been lodged in Victoria alone, totalling $473 million. This includes around 5,600 home property claims, 2,500 home contents claims and 752 motor vehicle claims.

The flood impacted communities across New South Wales, Tasmania and Victoria, resulting in more than 33,000 claims and costing $736 million in insured losses. Close to 80 per cent of all claims from this flood event are now closed, which is on trend for closure rates for events of this type.

ICA will be at the Sir Ian McLennan Centre at Joyce Reid Drive, Mooroopna on Wednesday 20 September 2023, between 12pm to 6pm

The in-person customer meetings are an opportunity for customers to discuss their claim, and to work through any issues they may be experiencing with their insurer at a time that suits.

Policyholders from surrounding areas are also encouraged to book an appointment.

To check appointment availability and to book go to


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