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This article was published on Monday, 2 March, 2020. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Residents to be surveyed on satisfaction with Council

Greater Shepparton City Council Director Corporate Services, Chris Teitzel, said the survey is an important measure for Council to understand whether it is meeting community expectations of the services it provides.

“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” Mr Teitzel said.

“It will provide insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.

“Residents who receive a phone call can be assured this is a legitimate survey conducted on behalf of Greater Shepparton City Council. I would like to encourage residents to have their say on the various topics being presented.”

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others.

Research resource company Thinkfield will conduct the phone surveys.

The majority of measures from the quarter two Local Government Community Satisfaction Survey showed lower scores than the first quarter.

However, Overall Performance scored 61, which is higher than the average across Victorian Councils and the other nine regional centres, while Overall Council Direction scored 58, which is five points higher than the average across Victorian Councils and six points higher than the average of the regional centres.

The third quarter results will be made available to the public after a report is presented to Council.