Director Corporate Services Chris Teitzel said the survey, which will be open for feedback until Sunday, 31 October, is an important measure for Council to understand whether it is meeting community expectations of the services it provides.
“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” Mr Teitzel said.
“It will provide insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.
“Residents who receive a phone call can be assured this is a legitimate survey conducted on behalf of Greater Shepparton City Council. I would like to encourage residents to have their say on the various topics being presented.”
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others. Research resource company Thinkfield will conduct the phone surveys.
Mr Teitzel said the majority of measures from the quarter four Local Government Community Satisfaction Survey showed higher scores than that of the third quarter.
“Overall Performance scored 64, which is higher than the average across Victorian Councils and the other nine regional centres,” he said.
“Overall Council Direction scored 65, which is 12 points higher than the average across Victorian Councils and 11 points higher than the average of the regional centres.”
The first quarter results will be made available to the public after a report is presented to Council.
Image: Michael Burrows