Third quarter Community Satisfaction Survey underway in Greater Shepparton

Residents are encouraged to share their thoughts on Greater Shepparton City Council and its services through the 2023/2024 third quarter Local Government Community Satisfaction Survey, which begins on Saturday 2 March.


  • Residents urged to share feedback on Council and its services.
  • Conducted via random phone interviews by Thinkfield from 2 March to 22 March.
  • Previous quarter showed positive results, emphasising improved customer service.
  • Council's Director Corporate Services Chris Teitzel encourages participation for valuable community input.

Read the full story below. 

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.

Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.

“The phone surveys, which will be conducted from Saturday 2 to Friday 22 March, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.

“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”

The second quarter 2023/2024 Community Satisfaction Survey results were positive with the highlight being the improved customer service score. Council’s positive overall performance and direction were also highlighted.

Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.

“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council. I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services,” he said.

“We look forward to seeing the results from the third quarter of 2023/2024.”



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