Please note: this is an archived news article release
This article was published on Monday, 4 March, 2024. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Monday 4th of March, 2024,
Residents are encouraged to share their thoughts on Greater Shepparton City Council and its services through the 2023/2024 third quarter Local Government Community Satisfaction Survey, which begins on Saturday 2 March.
Summary
Read the full story below.
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.
Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.
“The phone surveys, which will be conducted from Saturday 2 to Friday 22 March, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.
“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”
The second quarter 2023/2024 Community Satisfaction Survey results were positive with the highlight being the improved customer service score. Council’s positive overall performance and direction were also highlighted.
Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.
“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council. I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services,” he said.
“We look forward to seeing the results from the third quarter of 2023/2024.”
More News from Greater Shepparton
Tuesday 3rd of March,
Expressions of interest open for ‘Eat, Play, Stay & Shop’ guide supporting major SAM exhibition
Council, through its destination brand Shepparton & Goulburn Valley and in partnership with the Shepparton Art Museum (SAM), is inviting local businesses to take part in an exciting new visitor focused initiative ahead of SAM’s upcoming blockbuster… Read more
Tuesday 3rd of March,
Industry gathers for launch of Shepparton & Goulburn Valley’s key activations for 2026
Council’s Visitor Economy and Major Events team launched their key activations and events for the coming year to industry partners, local businesses and community members at the annual Visitor Economy Gathering on Monday 2 March 2026. Read more
Monday 2nd of March,
Renovating or changing your property? Council helps residents find the right permit for their project
Council is launching a new community awareness campaign to help residents understand the difference between planning and building permits before starting work on their property. Read more
Monday 2nd of March,
Submissions now open to young writers for the 2026 Furphy Literary Awards
Council, in partnership with the Furphy Foundation, La Trobe University and Goulburn Valley Libraries, invites young writers from across the Goulburn Valley to share their stories as part of the 2026 Furphy Junior & Youth Literary Awards. Read more
Monday 2nd of March,
Greater Shepparton calls for emerging leaders to apply for 2026 Community Leadership Program
Council is inviting community members to take part in the 2026 Community Leadership Program, a Council-funded initiative supporting the development of emerging grassroots leaders across the municipality. Read more
Thursday 26th of February,
Damage at Tatura Skate Park
Council is extremely disappointed by recent damage inflicted on key structures at the new Tatura Skate Park, with sections of the facility now closed as a result. Read more
See All News
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More Events in Greater Shepparton
Friday 13th of March,
Puff Walk
Walk. Talk. Laugh. Repeat! Read more
Tuesday 10th of March,
Netball - Come and Try
Shepparton Netball Association is hosting a Netball Come and Try program designed especially for 7 and 8 year old boys and girls who have not played netball before. Read more
Friday 13th of March, – to Sunday 15th of March,
The Northern Victorian Showjumping Club World Cup Festival 2026
The feature class is the CSI1*-W World Cup Qualifier on Saturday afternoon on the Main Grass Arena. With show jumps reaching 1.60m in height, you will see some of the best riders in the country trying… Read more
Thursday 5th of March,
International Women's Day Breakfast
Celebrate International Women's Day with a delicious breakfast at the Parklake Hotel. The event is hosted by the ladies of Soroptimist International of Shepparton and The Greater Shepparton Women’s Charter… Read more
Friday 13th of March,
Riverlinks & Promac Productions present THE MELBOURNE CELTIC FESTIVAL ON TOUR 2026
Following the runaway success of the inaugural Melbourne Celtic Festival On Tour 2025, we’re delighted to be back on the road in Feb/March 2026 with the best St Patrick’s Day ‘Craic’. View on Riverlinks
Sunday 8th of March,
Culture Cooking Workshops
Join us for free Culture Cooking Workshops! Learn new dishes, explore flavours, share stories, and celebrate community. All ages welcome — no bookings required, just turn up and enjoy a vibrant day of… Read more
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