When an emergency event occurs, you may not get any warning. It is important to follow the steps identified in your Emergency Management and Recovery Plan or similar, to assist in the immediate response as well as the longer-term recovery of your business.

For life-threatening emergencies call 000

In responding to an emergency, you should consider:

  • The health and safety of staff and customers should be the first priority
  • Follow advice and cooperate with authorities
  • Monitor weather warnings and road closures - use common sense as well as reliable information
  • Wear protective clothing
  • Clear drainage systems
  • Undertake sandbagging (including toilet bowl and waste-water outlets)


  • Secure or relocate equipment, stock and hazardous substances
  • Turn off electricity and gas
  • Take Evacuation Kit
  • Display a sign for customers / activate answering machine or divert phones
  • Secure premises

Only return to your premises when safe to do so.

  • Check your property for damage before entering
  • Photograph or video any damage prior to cleaning up
  • Engage professionals to inspect property for damage (including electrical and gas)
  • Contact insurance provider
  • Throw away contaminated food

Victorian State Emergency Service (SES)

Current emergency information is available on the SES website or by calling the SES Emergency Information line 1300 842 737

For emergency SES assistance call 132 500

Bureau of Meteorology

Visit the Bureau of Meteorology website or call 1300 659 217

Road Closures

For the latest list of road closures visit the VicRoads website or call 13 11 70

Country Fire Authority (CFA)

The most up-to-date fire information can be accessed through the CFA website, the FireReady App, CFA's social media channels such as facebook and twitter, local radio or the Victorian Bushfire Information Line on 1800 240 667.

Animal Welfare

For animal welfare assistance call 

Department of Environment and Primary Industries on 136 186

RSPCA Emergency Assistance  on 03 9224 2222

Media Updates

Tune into local radio stations for regular community updates:

  • ABC Goulburn Murray (emergency broadcaster) 97.7FM
  • Star FM 96.9FM
  • 3SR 95.3FM
  • One FM 98.5FM
  • or listen online at The Radio

Additional Contacts

Grants and Support

Wellbeing Support

School Closures