Customer Service Outreach Program
Greater Shepparton City Council is continuing its Customer Service Outreach Program, which began in August 2024. Initially delivered in partnership with Neighbourhood Houses across the region, the program aimed to bring Council services closer to residents by positioning Customer Service staff in local communities.
The initiative provided easier access to Council services, allowing residents to speak directly with staff, make enquiries and payments, and log requests without needing to travel to Council offices.
Following a successful pilot phase and strong community engagement, the program will now continue exclusively in Tatura where it has been especially well received.
Through this ongoing service, Council aims to enhance communication, address local concerns, and improve service delivery for residents who may find it difficult to visit the main Council offices.
Council’s Customer Service staff will be available from 10am - 3pm at:
Tatura Community House
12-16 Casey Street, Tatura (Map)
16 July 2025
13 August 2025
27 August 2025
10 September 2025
24 September 2025
8 October 2025
22 October 2025
12 November 2025
26 November 2025
10 December 2025