Customer Service Outreach Program
Greater Shepparton City Council is excited to announce the launch of its new Customer Service Outreach Program. In partnership with the Neighbourhood Houses, Council’s Customer Service team will be visiting various locations throughout the region on a monthly basis to assist local residents with Council related enquiries.
The mobile customer support program is being implemented to provide easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses across Greater Shepparton. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.
The Outreach Program is a direct result of feedback from our local community, particularly from community members residing in our surrounding towns.
Through this program, Council aim to enhance communication, address the concerns and ultimately improve service delivery for our local residents. We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from Council right in their own neighbourhoods.
Council’s Customer Service staff will be available from 10am - 3pm at the following locations:
Murchison and District Neighbourhood House
23 Impey Street, Murchison (Map)
29 January 2025
Mooroopna Education and Activity Centre
23 Alexandra Street, Mooroopna (Map)
5 February 2025
12 March 2025
9 April 2025
Tatura Community House
12-16 Casey Street, Tatura (Map)
19 February 2025
5 March 2025
19 March 2025
2 April 2025
16 April 2025
South Shepparton Community House
Vibert Reserve, 290 Archer Street, Shepparton (Map) (bi-monthly)