Customer Service Outreach Program
Greater Shepparton City Council is continuing to deliver its Customer Service Outreach Program, which initially kicked off in August 2024. In partnership with the Neighbourhood Houses across the region, Council’s Customer Service team is visiting various locations throughout Greater Shepparton on a regular basis to assist local residents with Council related enquiries.
The mobile customer support program is provides easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.
The program will continue in two locations, Tatura and Mooroopna, following a strong response from the communities in both towns during the initial stage.
Through this program, Council aim to enhance communication, address the concerns and ultimately improve service delivery for our local residents. We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from Council right in their own neighbourhoods.
Council’s Customer Service staff will be available from 10am - 3pm at the following locations: