Council services over Christmas and New Year

Greater Shepparton City Council will be closed for the holiday period from 3.00pm Friday 24 December 2021 and will reopen at 8:15am Tuesday 4 January 2022. For urgent matters in this time, please phone (03) 5832 9700 and follow the prompts.

This page will be updated frequently leading up to Christmas as operating dates and times are confirmed. Please check back regularly.

Council Offices (Welsford Street)

Greater Shepparton City Council’s Customer Service phone and email service is operating as usual, however the Customer Service Centre is currently closed for over-the-counter service. We encourage you to contact Council via phone or email.

Riverlinks Venues, including the Box Office, will close to the public over the Christmas and New Year break from 3.00pm Friday 24 December 2021 and reopen at 10.00am Tuesday 4 January 2022. Ticket sales are still available online during the closure period.

Encore Café will close at 3.00pm Friday 24 December 2021 and reopen at 8.15am Monday 10 January 2022.

Greater Shepparton Visitor Centre

Open 9.00am to 5.00pm, seven days a week. Closed only on Christmas Day and open all other days.

Shepparton Sports Stadium

The Shepparton Sports Stadium will be closed from 5.00pm Wednesday 22 December 2021 and will reopen for casual use at 9.00am Tuesday 4 January 2022.

Regular Stadium programming will resume on Monday 17 January 2022. If you have any queries please contact Stadium Customer Service on 03 5832 9480.

KidsTown

KidsTown Playground is open for all of the school holidays from dawn to dusk.

KidsTown Dig In Cafe will be closed on 25 and 26 December 2021 (Christmas Day and Boxing Day). On all other days normal Dig In Café operating hours will apply, 10.00am to 3.00pm seven days a week.

KidsTown Miniature Train operates from 10am to 1pm every day of the school holidays except Christmas and Boxing day/s.

(The Café and train operating times are weather dependent and may change without notice)

Aquamoves

Aquamoves will be closed on Christmas Day (Saturday 25 December). All other days are as follows:

Friday 24 December 2021 Christmas Eve Open 6.00am - 4.00pm
Saturday 25 December 2021 Christmas Day CLOSED
Sunday 26 December 2021 Boxing Day Open 8.30am - 7.00pm
Monday 27 December 2021 Christmas Public Holiday Open 8.30am - 7.00pm
Tuesday 28 December 2021 Boxing Day Public Holiday Open 8.30am - 7.00pm
Wednesday 29 December 2021 Normal Trading Hours Open 6.00am - 8.00pm
Thursday 30 December 2021 Normal Trading Hours Open 6.00am - 8.00pm
Friday 31 December 2021 New Year’s Eve Open 6.00am - 4.00pm
Saturday 1 January 2022 New Year’s Day Open 12noon - 7.00pm
Sunday 2 January 2022 Normal Trading Hours Open 8.30am - 7.00pm
Monday 3 January 2022 New Year's Public Holiday Open 8.30am - 7.00pm

Outdoor Pools – Merrigum, Mooroopna, Tatura

The Mooroopna, Tatura and Merrigum Outdoor Pools will be closed on Christmas Day. These pools will open as normal on all other days across the Christmas and New Year period (including public holidays) as per the table below.

  School holidays Post school holidays
Mooroopna 1.00pm - 7.00pm (Mon - Sun) 3.00pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)
Tatura 6.30am - 8.30am (Tue, Thu, Sat) 6.30am - 8.30am (Tue, Thu, Sat)
  1.00pm - 7.00pm (Mon - Sun) 3.00pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)
Merrigum 1.00pm - 7.00pm (Mon - Sun) 3.30pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)

Christmas Eve: 1.00pm - 5pm
Christmas Day: Closed
New Year's Eve: 1.00pm - 5pm
Other Public Holidays: 1.00pm - 7.00pm

Please note – If the temperature is forecast to be 24 degrees or below the outdoor pools will be closed. When the temperature is forecast to be 38 degrees and above the pool opening hours will be extended. The above hours are subject to change. For rural outdoor pool enquiries and bookings phone Council’s Seasonal Outdoor Pools Coordinator on (03) 5832 9700.

Activities in the Park

Activities in the Park returns on Thursday 6 January 2022. Get excited and visit the Get Mooving website for more information.

Stand up paddle boarding is starting on Friday 3 December 2021 and will be held over the summer holidays.

Waste Services / Rubbish Collection

Bin collection days will remain as normal over the Christmas and New Year period.

Resource Recovery Centres (RRC) / Landfill

Shepparton RRC

  • Usual hours: Monday to Saturday 8.00am-4.15pm, Sunday/Public Holiday: 9.00am-4.15am
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Note: The Shepparton RRC will close at 3.00pm on 24 December 2021 (Christmas Eve). It will be open on the Monday 27 and Tuesday 28 December 2021 public holidays, and operate on other days as above.

Ardmona RRC

  • Usual hours: Tuesday, Thursday, Saturday 8.00am-4.15pm, Sunday/Public Holiday: 9.00am-4.15am
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Note: The Ardmona RRC will not operate on 26 December 2021 (Boxing Day). It will open on the Tuesday 28 December 2021 Public Holiday, and open other days as above.

Murchison RRC

  • Usual hours: Wednesday and Sunday afternoon 1.00pm-3.45pm
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Note: Murchison RRC will not be open on Sunday 26 December 2021 (Boxing Day).

Cosgrove Landfill

  • Usual hours: Monday to Friday 8.00am-3.00pm, Saturday 9.00am-11.00am
  • CLOSED: Christmas Day and New Year’s Day

Note: Cosgrove Landfill will be closed on 25 December 2021 (Christmas Day) and New Year’s Day (Saturday 1 January 2022).

After Hours Animal Management Service

Council offers an emergency after-hours ranger service which operates during the Christmas closure from 3:00pm on Friday 24 December 2021 to Tuesday 4 January 2022, to deal with animal management emergencies, including:

  • livestock on Council-controlled roads
  • stray dogs
  • dog attacks
  • injured or sick animals
  • other situations deemed by an authorised officer to be an emergency.

For an emergency please contact Council on (03) 5832 9700, and to report an animal emergency, please press 1.

Non-emergency situations such as reports of uncontained dogs, barking dogs and wandering cats will not be attended to by our after-hours service.

Please report non emergencies by calling (03) 5832 9700 when the Council office reopens.

Shepparton Animal Shelter

The Shepparton Animal Shelter will close at midday on Friday 24 December 2021 and reopen at 10.00am Tuesday 4 January 2022.

Shelter staff will continue to care for all animals at the shelter during this period.

For any shelter enquiries during this time, please call the After Hours service on (03) 5832 9700. If you have lost your animal or believe your animal may be at the Animal Shelter, please leave your details with the After-Hours service. If your animal is at the animal shelter and is microchipped, a Ranger will contact you between 29 December and 31 December 2021 to arrange an appointment for collection.  

Long Day Care/Kindergarten/Pre-Kindergarten/Family Day Care/Rural Occasional Care

Our Long Day Care and Family Day Care services will be closed from Friday 24 December 2021 and will reopen Tuesday 4 January 2022 with children attending from Wednesday 5 January 2022.

Kindergartens, Pre-Kindergarten and Rural Occasional Care will close from week ending 17 December 2021 and reopen from Friday 28 January 2022. Please contact individual services for session close and start dates.

For closure enquires please contact Early Years department on (03) 5832 9700.

Greater Shepparton Business Centre

Greater Shepparton Business Centre will close at 3.00pm on Friday 24 December 2021 and reopen at 8.15am on 4 January 2022.

Maternal and Child Health Service

All centres will be closed from 3.00pm Friday 24 December 2021. From Wednesday 29 December 2021 until Friday 14 January 2022, a reduced service to cater for new babies will be available at:

  • Balaclava Road MCH Centre, 205 Balaclava Road, Shepparton
  • Riverside Plaza MCH Centre, Shop 21C 8025 GV Highway, Shepparton
  • Mooroopna Children and Families Centre (Mooroopna Primary School), enter via Park Street, Mooroopna

For all enquiries please call (03) 5832 9312 between 9.00am – 4.00pm.

Normal service resumes on Monday 17 January 2022. Open sessions will not be running until further notice.

You may also contact the 24 hour service Maternal & Child Health Line 132 229.

Aged Services (Meals on Wheels, Social Connections)

Meals on Wheels

  • Will continue as usual throughout Christmas for existing clients. Please call (03) 5832 9808 to advise of any cancellations.

Social connection groups

  • Finishes on Wednesday 22 December 2021 and resumes on Wednesday 2 February 2022

Mooroopna Community Meals, Tatura Senior Citizen Meals, Shepparton Senior Citizens Meals

  • Mooroopna Community Meals resumes on Tuesday 1 February 2022
  • Tatura Senior Citizen Meals resumes on Wednesday 2 February 2022
  • Shepparton seniors no longer have weekly meals

Goulburn Valley Regional Library

Goulburn Valley Libraries Branch Libraries and Administration Centre will close at 2.00pm Friday 24 December 2021, or earlier if that is their usual time. The Mobile Library will attend at Murchison only on that day. 

Goulburn Valley Libraries will be closed from 25 – 28 December 2021 inclusive, and 1 – 3 January 2022 inclusive. Our libraries, including the Mobile Library, will operate according to our usual opening hours on all other days.