Council services over Christmas and New Year

Greater Shepparton City Council will be closed for the holiday period from 3.00pm Thursday 24 December 2020 and will reopen at 8:15am Monday 4 January 2021. For urgent matters in this time, please phone (03) 5832 9700 and follow the prompts.

This page will be updated frequently leading up to Christmas as operating dates and times are confirmed. Please check back regularly.

Riverlinks is still closed to the public, but and the phone queues for Box Office and administration will also close over the Christmas break. The Riverlinks Box Office and admin phone queues will close at 3.00pm on Thursday 24 December 2020 and re-open at 10.00am on Monday 4 January 2021.

Shepparton Art Museum

SAM will close at 3.00pm on Thursday 24 December 2020 and won’t reopen until the new Shepparton Art Museum opens. This opening date is dependent on COVID-19 restrictions and will be communicated with the public in due course.

Greater Shepparton Visitor Centre

The Visitor Centre is open every day from 9.00am to 5.00pm excluding Christmas Day (Friday 25 December 2020).


Aquamoves will be closed on Christmas Day (Friday 25 December 2020). All other days are as follows:      

Thursday 24 December 2020 Christmas Eve Open 6.00am - 4.00pm
Friday 25 December 2020 Christmas Day CLOSED
Saturday 26 December 2020 Normal Trading Hours Open 7.00am - 7.00pm
Sunday 27 December 2020 Normal Trading Hours Open 8.30am - 7.00pm
Monday 28 December 2020 Boxing Day Holiday Open 8.30am - 7.00pm
Tuesday 29 December 2020 Normal Trading Hours Open 6.00am - 9.00pm
Wednesday 30 December 2020 Normal Trading Hours Open 6.00am - 9.00pm
Thursday 31 December 2020 New Year’s Eve Open 6.00am - 4.00pm
Friday 1 January 2021 New Year’s Day Open 12noon - 7.00pm

Outdoor pools – Merrigum, Mooroopna, Tatura

The Mooroopna, Tatura and Merrigum Outdoor Pools will be closed on Christmas Day. These pools will open as normal on all other days across the Christmas and New Year period (including public holidays) as per the table below.

  School holidays Post school holidays
Mooroopna 1.00pm - 7.00pm (Mon - Sun) 3.00pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)
Tatura 6.30am - 8.30am (Tue, Thu,) 6.30am - 8.30am (Tue, Thu, Sat)
  1.00pm - 7.00pm (Mon - Sun) 3.00pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)
Merrigum 1.00pm - 7.00pm (Mon - Sun) 3.30pm - 7.00pm (Mon - Fri)
    1.00pm - 7.00pm (Sat - Sun)

Please note – If the temperature is forecast to be 24 degrees or below the outdoor pools will be closed. When the temperature is forecast to be 38 degrees and above the pool opening hours will be extended. The above hours are subject to change. For rural outdoor pool enquiries and bookings phone Council’s Seasonal Outdoor Pools Coordinator on (03) 5832 9700.

Shepparton Sports Stadium

The Shepparton Sports Stadium will be closed from 5.00pm Wednesday 23 December 2020 and reopen at 9.00am on Monday 4 January 2021.

Regular Stadium programming will resume on Monday 14 January 2021. If you have any queries please contact Stadium Customer Service on (03) 5832 9480.


The KidsTown Playground is open for all school holidays from dawn to dusk. The KidsTown Dig In Café will be closed on 25 and 26 December 2020 (Christmas Day and Boxing Day). On all other days normal Dig In Café operating hours will apply, 10.00am to 3.00pm seven days a week.

Due to the current COVID-19 restrictions, the KidsTown Miniature Train will not operate over the school holidays. Council will continue to monitor any changes to COVID-19 restrictions, and any changes to the KidsTown Train will be communicated. (Keep an eye on the KidsTown social media channels for updates.)

Activities in the Park

The Activities in the Park program returns after a long break due to COVID-19 on Saturday 9 January 2021.  Get excited and visit the Get Mooving website for more information.

Waste Services / Rubbish Collection

Only two days of rubbish collection will be altered.

  • The usual Friday 25 December 2020 (Christmas Day) bin collection will occur on Saturday 26 December (Boxing Day) instead.
  • And the usual Friday 1 January 2021 (New Year’s Day) bin collection will occur on Saturday 2 January instead.

All other days will remain the same and are not impacted.

Resource Recovery Centres / Landfill

Shepparton RRC

  • Usual hours: Monday to Saturday 8.00am-4.15pm, Sunday/Public Holiday: 9.00am-4.15am
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Note: The Shepparton RRC will close at 3.00pm on 24 December 2020 (Christmas Eve). It will be open on the Monday 28 December 2020 public holiday, and operate on other days as above.

Ardmona RRC

  • Usual hours: Tuesday, Thursday, Saturday 8.00am-4.15pm, Sunday/Public Holiday: 9.00am-4.15am
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Note: Like the Council offices, Ardmona RRC will close at 3.00pm on 24 December 2020 (Christmas Eve). The Ardmona RRC will not operate on 28 December 2020 as it is not open Mondays. It will open other days as above.

Murchison RRC

Christmas closures will not impact this RRCs opening hours.

  • Usual hours: Wednesday and Sunday afternoon 1.00pm-3.45pm
  • CLOSED: Christmas Day, Boxing Day, New Year’s Day

Cosgrove Landfill

  • Usual hours: Monday to Friday 8.00am-3.00pm
  • CLOSED: Christmas Day and New Year’s Day

Note: Cosgrove Landfill will be closed on 25 December 2020 (Christmas Day) and New Year’s Day (Friday 1 January 2021). But, it will remain open on Boxing Day (Saturday 26 December 2020), 8.00am-3.00pm and Saturday 2 January 2021 from 8.00am-3.00pm to cover alternate kerbside collection days (as above).

After Hours Animal Management Service

Council offers an emergency after-hours ranger service which operates during the Christmas closure from 3:00pm on Thursday 24 December 2020 to Monday 4 January 2021, to deal with animal management emergencies, including:

  • livestock on Council-controlled roads
  • stray dogs
  • dog attacks
  • injured or sick animals
  • other situations deemed by an authorised officer to be an emergency.

For an emergency please contact Council on (03) 5832 9700, and to report an animal emergency, please press 1.

Non-emergency situations such as reports of uncontained dogs, barking dogs and wandering cats will not be attended to by our after-hours service.

Please report non emergencies by calling (03) 5832 9700 when the Council office reopens.

Shepparton Animal Shelter

The Shepparton Animal Shelter will close at midday on Thursday 24 December 2020 and reopen at 10.00am Monday 4 January 2021.

Shelter staff will continue to care for all animals at the shelter during this period.

For any shelter enquiries during this time, please call the After Hours service on (03) 5832 9700. If you have lost your animal or believe your animal may be at the Animal Shelter, please leave your details with the After-Hours service. If your animal is at the animal shelter and is microchipped, a Ranger will contact you between 29 December and 31 December 2020 to arrange an appointment for collection.  

Long Day Care/Kindergarten/Pre-Kindergarten/Family Day Care/Rural Occasional Care

Our Long Day Care services will be closed from Thursday 24 December 2020 and will reopen Monday 4 January 2021 with children attending from Tuesday 5 January 2021.

Kindergartens, Pre-Kindergarten and Rural Occasional Care will close from week ending 18 December 2020 and reopen from Wednesday 27 January 2021. Please contact individual services for session close and start dates.

The Family Day Care Office will be closed from Thursday 24 December 2020 and will reopen on Monday 4 January 2021. Please contact your individual Family Day Care Educator for individual services session close and start dates.

For closure enquires please contact Early Years department on (03) 5832 9700.

Greater Shepparton Business Centre

Greater Shepparton Business Centre will close at 3.00pm on Thursday 24 December 2020  and reopen at 8.15am on 4 January 2021.

Maternal and Child Health Service

All centres will be closed from 3.00pm Thursday 24 December 2020. From Tuesday 29 December 2020 until Friday 15 January 2021, a reduced service to cater for new babies will be available at:

  • Balaclava Road MCH Centre, 205 Balaclava Road, Shepparton
  • Riverside Plaza MCH Centre, Shop 21C 8025 GV Highway, Shepparton
  • Mooroopna Hub MCH Centre, 15 Morrell Street, Mooroopna

For all enquiries please call (03) 5832 9312 between 9.00am – 4.00pm.

Normal service resumes on Monday 18 January 2021. Open sessions will not be running until further notice.

You may also contact the 24 hour service Maternal & Child Health Line 132 229.

Aged Services (Meals on Wheels, Social Connections)

Meals on Wheels

Will continue as usual throughout Christmas for existing clients. Please call (03) 5832 9808 to advise of any cancellations.

Social connection groups

  • Not currently operating face to face due to COVID-19. Existing clients are contacted via phone. 

Mooroopna Community Meals, Tatura Senior Citizen Meals, Shepparton Senior Citizens Meals

  • Not currently operating due to COVID-19.

Goulburn Valley Regional Library

  • Goulburn Valley Libraries Branch Libraries and Administration Centre will close at Thursday 24 December 2020, or earlier if that is their usual time.
  • The Mobile Library will attend at Strathbogie only on that day.
  • Goulburn Valley Libraries will be closed 25 to 28 December 2020 inclusive, and 1 to 4 January 2021 inclusive.
  • Our libraries, including the Mobile Library, will operate according to our usual opening hours on all other days.
  • The Tatura Library will be closed 1 to 9 January, re-opening on Tuesday 12 January 2021 in the new library at 12-16 Casey Street.