In Summary
- The Quarter Two Community Satisfaction Survey shows improvements across most areas, including community consultation, advocacy, waste services, customer service and overall council direction.
- The highest increases were in weekly green bin collection, fortnightly yellow bin collection, financial management and trust, reflecting strong community satisfaction.
- While most areas saw improvements, the condition of sealed local roads decreased slightly. The ongoing 2024/2025 Road Resealing Program aims to address this.
- Council’s performance ranks among the highest in the state, with overall performance and council direction scoring well above state and regional averages.
The survey measures how the community believes Council is performing on service delivery, with surveys undertaken quarterly to gain insight into the ways Council can improve its services across the region.
The survey measures how the community views Council’s performance across a range of indicators including overall reputation, value for money, waste services, and facilities and events.
Of the 2024-2025 year to date results, the majority of the indicators were higher than the previous year, including community consultation, advocacy, waste services, customer service and overall council direction. Of the year to date results, the indicators with the highest increases were the weekly green bin collection, fortnightly yellow bin collection, financial management and trust.
Council’s Director Corporate Services, Chris Teitzel, said it was promising to see increases across different areas, particularly Council’s waste services.
“As the community continue to work through the changes to their waste services, it is promising to see an increase in customer satisfaction. Council will continue its education and support to ensure residents receive ongoing assistance,” he said.
“We saw decreases in a few areas including the condition of sealed local roads which decreased by two points. The 2023/2024 Road Resealing Program saw over 65km of roads resealed across the region, with the 2024/2025 program already underway which will see further improvements to the condition of our local roads.”
The quarter two results place Council at the top end of the scale across the state, particularly for overall performance and overall council direction, which scored significantly higher than state-wide and other regional centres.
“It is great to see positive results when compared to other council’s across the state. Overall performance is eight points higher than the average while overall council direction is 14 points higher,” Mr Teitzel said.
Research resource company Thinkfield undertake the Community Satisfaction Surveys, with 600 surveys to be completed this financial year. Mr Teitzel thanked the residents who took part in the Quarter Two surveys and shared their feedback on Council.
“The feedback we receive helps us better understand the needs of residents and what they would like to see from Council moving forward,” he said.
“The Quarter Two feedback shows that there is work to do to ensure Council is servicing the community to the best of its ability. Thank you to everyone who took part in the survey.”
Thinkfield will be conducting Quarter Three surveys in person from Friday 21 to Friday 28 March 2025. For more information, contact Council on (03) 5832 9700 or via email at council@shepparton.vic.gov.au
