The 2021 Quarter 2 Community Satisfaction Survey was conducted between 1-15 December 2020. Results showed an overall performance rating of 59, which was an improvement on overall performance rating in the Quarter 1 survey.
Greater Shepparton City Council Director Corporate Services, Chris Teitzel, said the survey was an important measure for Council to understand whether it is meeting community expectations of the services it provides.
“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” Mr Teitzel said.
“It will provide insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton. I encourage residents to have their say on the various topics being presented.”
Council would like to reassure residents no personal details will be asked during the survey, only questions relating to your demographics and our performance. If you receive a phone call claiming to be Greater Shepparton City Council asking to update personal information we advise you end the call and contact the police.
The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others.
Research resource company Thinkfield will conduct the phone surveys.
The results of the Quarter 3 Community Satisfaction Survey will be made available following presentation to Council.