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This article was published on Friday, 31 January, 2025. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Council continues Customer Service Outreach Program

In Summary

Council's Customer Service Outreach Program, which started in August 2024, will continue to provide easier access to Council services by visiting various locations in Greater Shepparton.
Council staff will be positioned at Neighbourhood Houses to assist residents with enquiries, payments and requests, without needing to travel to Council Offices.
Due to positive community feedback, the program will continue in Tatura and Mooroopna, ensuring convenient access to Council services.
Stage 2 of the program begins on 5 February at Mooroopna Education and Activity Centre (monthly) and 19 February at Tatura Community House (fortnightly).

The mobile customer support program provides easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.

The program will continue in two locations, Tatura and Mooroopna, following a strong response from the communities in both towns during the initial stage.

“The feedback we have received from the community has been clear, highlighting the need for more presence in our towns outside of Shepparton,” Council’s Director Corporate Services, Chris Teitzel, said

“This program is a direct response to those requests, ensuring that residents in places like Mooroopna and Tatura have convenient access to Council services right in their neighbourhoods. We are proud to continue meeting the needs of our local communities and improving the way we deliver support.”

Through this program, Council aims to enhance communication, address the concerns and ultimately improve service delivery for local residents.

Stage 2 of the Customer Service Outreach Program is scheduled to commence on the following dates:

Wednesday 5 February – Mooroopna Education and Activity Centre (Monthly reoccurrence)
Wednesday 19 February – Tatura Community House (Fortnightly reoccurrence)

For further information about the program, please call Council on 5832 9700 or email council@shepparton.vic.gov.au