Please note: this is an archived news article release

This article was published on Monday, 31 May, 2021. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Residents to be surveyed on satisfaction with Council

A company called Thinkfield have been engaged to conduct the phone surveys which will be undertaken until Tuesday 22 June.

Greater Shepparton City Council Director Corporate Services Chris Teitzel said the survey was an important measure for Council to understand how well it is meeting community expectations of the services it provides.

“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” he said.

“If contacted, I encourage residents to participate and have their say on the various topics presented.”

Council would like to reassure residents no personal details will be asked during the survey, only questions relating to their demographics and Council performance. If you receive a phone call claiming to be Greater Shepparton City Council asking to update personal information we advise you end the call and contact the police.

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others.

The results of the Quarter 4 Community Satisfaction Survey will be made available following presentation to Council.