Who maintains your road? Council encourages residents to find out and report issues online

While Council looks after a large network of local roads, some roads in our region, such as major highways and arterial roads, are managed by Transport Victoria (formally VicRoads).

Greater Shepparton Mayor, Councillor Shane Sali, said providing clarity around road responsibilities helps improve outcomes for everyone.

“Road maintenance is a shared responsibility between Council and Transport Victoria, depending on the type of road,” he said.

“By helping our community understand who looks after which roads and how to report issues, we can make sure concerns are directed to the right place and get resolved faster.”

Residents can visit Council's Road Maintenance web page to find out whether a road is maintained by Council or VicRoads, and then report issues such as potholes, damaged surfaces or drainage problems, directly through the appropriate channel.

Once a local road issue is reported to Council, it’s prioritised based on regular inspection data, safety risk, traffic volume, and the overall condition of the road.

Council maintains over 1,200 kilometres of sealed roads across Greater Shepparton and carries out a wide range of maintenance work throughout the year. This includes routine tasks like pothole repairs and street sweeping, as well as more complex work such as resurfacing, full road reconstructions, and emergency repairs following storms or flooding.

Council’s Director Infrastructure, Gary Randhawa, said Council also considers long-term durability and sustainability when delivering road maintenance projects.

“Road maintenance is more than what we see on the surface. We consider the condition of the road base, how well the drainage is functioning, and what treatments are needed to make sure roads last longer and remain safe,” he said.

“We are also using more recycled materials in our roadworks, including reclaimed asphalt, crushed concrete, crushed brick, and finely crushed glass, to deliver more economically sustainable outcomes.”

To find out who maintains your road, learn more about the road maintenance process, or report an issue online, visit Council's Road Maintenance web page. You can also call Council on 5832 9700 or email council@shepparton.vic.gov.au.