Council services over Christmas and New Year

Greater Shepparton City Council will be closed for the holiday period from 3.00pm on Tuesday 24 December 2024 and will reopen at 8.15am on Thursday 2 January 2025. For urgent matters in this time, please phone (03) 5832 9700 and follow the prompts.

Please check back regularly. This page may be updated leading up to Christmas as operating dates and times are confirmed across Councils many services and facilities. 

Council Offices (Welsford Street)

Aside from the closure period above, Greater Shepparton City Council’s Customer Service phone and email service is operating as usual. We encourage you head to our Contact Council page to see our current hours of operation, or to find our phone or email contact details.

Riverlinks

Riverlinks Venues, including the Box Office, will close to the public over the Christmas and New Year break from 3.00pm on Friday 20 December 2024 and reopen at 10am on Monday 13 January 2025. Ticket sales are still available online during the closure period.

Greater Shepparton Visitor Centre

Open 9am to 5pm, seven days a week. Closed only on Christmas Day.

Shepparton Sports Stadium

The Shepparton Sports Stadium will be closed from 5pm on Friday 20 December 2024 and will reopen for casual use at 9am on Monday 6 January 2025.

Regular Stadium programming will resume on Monday 13 January 2025. If you have any queries please contact Stadium Customer Service on (03) 5832 9480.

KidsTown

KidsTown Playground is open for all of the school holidays from dawn to dusk.

KidsTown Dig In Cafe will be closed from 3pm on Sunday 15 December 2024 and will reopen at 10am on Saturday 4 January 2025, when normal Dig In Café operating hours of 10am to 3pm on weekends will commence.

Aquamoves

Aquamoves will be closed on Christmas Day (Monday 25 December 2023). All other days are as follows:

Outdoor Pools – Merrigum, Mooroopna, Tatura

The Mooroopna, Tatura and Merrigum Outdoor Pools will operate as per the table below:

Rural Outdoor Pools - Hours of operation

Please note – If the temperature is forecast to be 24 degrees or below the outdoor pools will be closed. When the temperature is forecast to be 38 degrees and above the pool opening hours will be extended. The above hours are subject to change. For rural outdoor pool enquiries and bookings phone Council’s Seasonal Outdoor Pools Coordinator on (03) 5832 9486.

Activities in the Park

Activities in the Park’s final activity for 2024 will be on Monday 23 December, with the program returning on Thursday 2 January 2025. Get excited and visit the Activities in the Park website for more information.

Waste Services / Rubbish Collection

Please refer to the table below for changes to bin collection dates over the Christmas and New Year period. You can also look up a collection date calendar for your own property here.

Resource Recovery Centres (RRC) / Landfill

Shepparton RRC

• Usual hours: Monday to Saturday 8am-4.15pm, Sunday/Public Holiday: 9am-4.15pm
• Christmas Eve: 9am-2.45pm
• CLOSED: 25 December (Christmas Day), 26 December (Boxing Day), 1 January (New Year’s Day)

Ardmona RRC

• Usual hours: Tuesday, Thursday, Saturday 8am-4.15pm, Sunday/Public Holiday: 9am-4.15pm
• Christmas Eve: 9am-2.45pm
• CLOSED: 25 December (Christmas Day), 26 December (Boxing Day), 1 January (New Year’s Day)

Murchison RRC

• Usual hours: Sunday afternoons 12pm-3.45pm (revised hours)
• CLOSED: 25 December (Christmas Day), 26 December (Boxing Day), 1 January (New Year’s Day)

Cosgrove Landfill

• Usual hours: Monday to Friday 8am-3pm, Saturday 9am-11am
• CLOSED: 25 December (Christmas Day), 1 January (New Year’s Day)
• Please note: Cosgrove Landfill will remain open from 8am to 3pm on Saturday 28 December 2024 and Saturday 4 January 2025 to cover Kerbside Collections.

RRC Re-sale Shop

Re-sale shop will be closed from Monday 23 December 2024 and reopen on Monday 6 January 2025 with new operating hours 8am to 12 noon.

After Hours Animal Management Service

Council offers an emergency after-hours ranger service which operates during the Christmas closure from 3pm on Tuesday 24 December 2024 to 8.15am on Thursday 2 January 2025, to deal with animal management emergencies, including:

• livestock on Council-controlled roads
• stray dogs
• dog attacks
• injured or sick animals
• other situations deemed by an authorised officer to be an emergency.

To report an animal emergency, please contact Council on (03) 5832 9700 and press 1.

Non-emergency situations such as reports of uncontained dogs, barking dogs and wandering cats will not be attended to by our after-hours service. Please report non-emergencies by calling (03) 5832 9700 when the Council office reopens on Thursday 2 January 2025.

One Ranger from the Animal Management Department will work on Friday 27 December, Monday 30 December, and Tuesday 31 December 2024, between 8.15am-5pm. The Ranger will be responsible for collecting contained dogs, attending urgent calls, investigating dog attacks, seizing animals, issuing seizure notices, releasing animals from the shelter if no Authorised Officers are working at the shelter, and dealing with situations that cannot wait until Thursday 2 January 2025.

Shepparton Animal Shelter

The Shepparton Animal Shelter will close at midday on Tuesday 24 December 2024 and reopen at 10am Thursday 2 January 2025. Shelter staff will continue to care for all animals at the shelter during this period.

For any Shelter enquiries during this time, please call the After Hours service on (03) 5832 9700. If you have lost your animal or believe your animal may be at the Animal Shelter, please leave your details with the After-Hours service.

If your animal is at the Animal Shelter and is microchipped with all microchip details current and correct, a Ranger will contact you between Friday 27 December and Tuesday 31 December to arrange an appointment for collection.

If you are interested in adopting animal, please complete and submit the online Animal Adoption Questionnaire. Once the shelter reopens, staff will review the adoption applications and contact applicants as soon as possible.

Long Day Care / 3 & 4 Year Old Kindergarten / Occasional Care

Our Long Day Care services will be closed from 5.30pm on Friday 20 December 2024 and will reopen Monday 6 January 2025 with children attending from Tuesday 7 January 2025.

Kindergartens and Occasional Care will close from Thursday 19 December 2024 and reopen from Thursday 30 January 2025. Please contact individual services for session close and start dates.

For closure enquires please contact Council's Early Years department on (03) 5832 9783.

Maternal and Child Health Service

All centres will be closed from 5pm on Friday 20 December 2024. From Monday 23 December 2024 until Friday 10 January 2025, a reduced service to cater for new babies (newborn, two week, four week and eight week KAS visits only) will be available at:

• Balaclava Road MCH Centre, 205 Balaclava Road, Shepparton
• Riverside Plaza MCH Centre, Shop 21C 8025 GV Highway, Shepparton
• Mooroopna Children and Families Centre (Mooroopna Primary School), enter via Park Street, Mooroopna

Normal services will resume on Monday 13 January 2025. 

For all enquiries please call (03) 5832 9312 between 9am – 4pm.

You may also contact the 24 hour service Maternal & Child Health Line on 132 229.

Greater Shepparton Business Centre

The Greater Shepparton Business Centre will close at 2pm on Tuesday 24 December 2024 and reopen at 8.15am on Thursday 2 January 2025.

Goulburn Valley Regional Library

Goulburn Valley Libraries Branch Libraries and Administration Centre will close at 2pm on Tuesday 24 December 2024. 

Goulburn Valley Libraries, including the Mobile Library, will be closed on Wednesday 25 December, Thursday 26 December 2024 and Wednesday 1 January 2025. Our libraries, including the Mobile Library, will operate according to our usual opening hours on all other days. Open Library members at Tatura Library will have access to Tatura Library from 8am to 8pm every day.