How do I apply for an Internal Review?

If you've received an Infringement Notice or Penalty Reminder Notice, you can apply to have your infringement reviewed by Greater Shepparton City Council. This is called an internal review.

You are allowed ONE internal review per infringement notice.

When can you request an internal review?

If you have been served with an infringement notice or a person acting on your behalf with the first-mentioned person's consent, may apply to Council for an internal review of the decision to serve the infringement notice if you believe:

Description Example of evidence that may be submitted with your application

Exceptional circumstances

Please provide details of the exceptional circumstances (where you have committed the offence due to unforseen or unpreventable circumstances eg: medical emergencies).

You must provide evidence of the exceptional circumstances such as:

  • Hospital admission documents
  • Medical certificates
  • Police reports
  • Statutory declaration

Contrary to Law

Please provide the reasons why you consider the decision to issue you with an Infringement was unlawful (eg: the Infringement was not valid).

You must provide evidence that the infringement was issued contrary to law such as:

  • Photographs of scene
  • Statutory declaration
  • Animal registration receipt
  • Microchip record
  • Surrender form
  • Veterinary certificate

Special circumstances

These circumstances are very specific. You can only apply if you can show that:

  • you committed the offence in part because you
    • had a mental or intellectual disability, disorder, disease or illness
    • had a serious addiction to drugs, alcohol or a volatile substance
    • were homeless (you live in crisis accommodation, transitional accommodation, other accommodation provided under the Supported Accommodation Assistance Act 1994 of the Commonwealth, or have inadequate access to safe and secure housing within the meaning of section 4(2) of the Supported Accommodation Assistance Act 1994 of the Commonwealth)
    • were affected by family violence (within the meaning of the Family Violence Protection Act 2008OR·
  • you cannot deal with your Infringement because of severe disabling long-term circumstances, even if those circumstances did not exist at the time of the offence.

AND·

  • You must show a link between your special circumstances and your offending behaviour.
  • If you have a mental illness, intellectual disability, or a serious substance addiction, you need to provide evidence of how this reduced your capacity to:
    • understand your behaviour was against the law, or
    • control your behaviour (even if you knew it was against the law).
  • If you are homeless or a victim of family violence, you need to provide evidence of how this reduced your capacity to control your behaviour (even if you knew it was against the law).
  • If your Infirngement resulted from family violence, you may be able to apply under the Family Violence Scheme.

Long-term circumstances linked to your ability to deal with your infringement

If you are not able to deal with your infringement due to severe disabling long-term circumstances, you need to provide evidence that your circumstances:

  • are long term and severe, disabling or incapacitating, and
  • relate mostly to issues other than financial hardship, and
  • make it impracticable or unfeasible for you to deal with your Infringement by:
    • paying in full
    • paying in instalments
    • completing activities or treatment under a Work and Development Permit
    • applying for the Family Violence Scheme.

You must provide evidence from a practitioner or agency who is familiar with your circumstances.

Depending on your circumstances, this may be your:

  • doctor or medical specialist
  • psychiatrist or psychologist
  • social worker or case worker
  • accredited drug treatment agency or drug counsellor
  • financial counsellor
  • recognised health, support or welfare agency (for example, the Salvation Army).

Evidence may include, reports, letters, statements, submissions, statutory declarations, police reports and family violence safety notices. 

Your practitioner or agency report should include:

  • your practitioner's qualifications
  • your practitioner's relationship with you and how long they have known you
  • an explanation of your circumstances, including its nature, severity, duration, and impact on your life
  • the link between your circumstances and your offending behaviour.

In the case of severe, disabling long-term circumstances, the report should also include information on the link between your circumstances and your inability to deal with the Infringement.

Your evidence should be signed and dated within 12 months of the date of your application. You can provide evidence that is older than 12 months if it relates to a permanent condition, such as an intellectual disability. 

Mistaken Identity

Please provide an explanation of why you rely on the ground of mistake of identity

You must provide evidence of the mistake of identity such as:

  • Copy of your driver’s licence showing your identity
  • Animal registration or microchipping certificate
  • Veterinary records 

Person Unaware of Infringement 

An application made on the ground of ‘person unaware’ must:

  • be made within 14 days of you becoming aware of the infringement notice (You may evidence the date that you became aware of the infringement notice by executing a statutory declaration)·
  • state the grounds on which the decision should be reviewed, and
  • provide your current address for service.

Note: The original penalty amount is still applicable under this request.

You must provide evidence that you were unaware, such as:

  • a passport showing you were overseas;
  • mail theft records
  • VicRoads change of address notification
  • Statutory declaration

Please note that if the application for person unaware is accepted, the original Infringement notice is reinstated. This gives you the original time to pay or elect to have the matter heard in the Magistrates Court. If it has escalated to late-stage fees, those additional costs are usually waived. 

Penalty Reminder Notice Fee Waiver

Please provide the reason(s) why you believe the Penalty Reminder Notice Fee should be waived.Note: The original penalty amount is still applicable under this request.

Please note that if the application for penalty reminder notice fee waiver is accepted, the original Infringement notice is reinstated and only the penalty reminder notice fee is waived. You will be required to pay the infringement notice by a due date. 

How do I apply?

To apply for an internal review; please complete the Infringement Internal Review Application Form (available below) and return to Council with your supporting evidence. Please ensure to complete all required fields or your application will be invalid.

When applying for an internal review or disputing an infringement under the Infringements Act, your supporting evidence must directly correspond to the specific ground for your review request.

It is also important you provide your most current address and contact details so we can contact you about your application if required. If you fail to provide your current postal address on your internal review application, your application will be invalid.

How do I give my completed form to Council?

You, or a person acting on your behalf with your consent, can send the form in to Council via mail or drop the form into the Council office.

BY MAIL
Please attach a completed application form and supporting evidence and mail it to:
Greater Shepparton City Council
Locked Bag 1000
Shepparton VIC 3632
IN PERSON
Please complete an application form, attach supporting evidence and present during opening hours Monday to Friday at the Council offices, 90 Welsford St., Shepparton.

What happens after I have applied for an internal review?

Council will review your evidence within 90 days of receiving your application. It may take longer if you’re asked to provide additional information.

Your application for internal review will be assessed based on the information and evidence you provide to support your claim. Once a decision has been made, you’ll receive notice of the outcome in the mail.

What should I do if I have not heard from Council?

If you are unsure if Council Officers have received your application, please contact Council.

What evidence do I need to supply to Council?

You should supply as much evidence as you can to support your application such as doctors’ letters, police reports, photographs, statutory declarations or travel documents. Examples of evidence that you may choose to provide is outlined above.

Can Council ask for more information?

Council may request additional information from you to assist with the review. If you receive a request, you must provide the additional information within 14 days from the date of the request

What happens if I need more time to get the additional information?

If you need additional time to get the required information, you may request in writing for an extension of time to provide the additional information.

What happens if I don't provide the additional information?

If you don’t respond to Council’s request for information, your application may be reviewed based on the information available.

What are the possible outcomes of an internal review?

Council will look at all of the information you have provided and make a decision. Council can decide to:

  • confirm its decision to issue you with the Infringement, and/or Penalty Reminder Notice;
  • waive the Penalty Reminder Notice fee or other fee associated with the Infringement;
  • approve a payment plan or arrangement;
  • provide an extension of time to pay;
  • withdraw the Infringement and take no further action against you;
  • withdraw the Infringement and issue an Official Warning instead;
  • refer the matter to Fines Victoria for enforcement and/or collection;
  • refer the matter to the Magistrates' Court (or the Children's Court if you are under 18).

Once Council has made a decision, you will receive a notice in the mail to confirm to outcome of the internal review.

What do I need to do if the outcome is that I have to pay?

You will receive a notice that says:

  • how much you need to pay, and
  • the due date of when you need to pay.

You are then required to pay by the due date, apply for a payment plan or ask to go to the Magistrates Court.

I need help applying. Who can help me?

If the person (you) named on the Infringement Notice or Penalty Reminder Notice does not understand the notice, requires advice or assistance, you should:

  • Seek advice from a Lawyer, a community legal centre or Victoria Legal Aid on 1300 792 387, Federation of Community Legal Centres (03) 9652 1501, Victoria Aboriginal Legal Services on 1800 064 865.
  • Seek financial advice from a financial councillor or the National Debt Helpline on 1800 007 007.
  • If you are a child, you may obtain information from the Registrar of the Children’s Court.
  • Seek assistance from an interpreting service such as the National Translating and Interpreting Service (TIS) on 131 450 or Multilingual Information Line Service (MILS) on 1300 645 463, 1300 856 582 or 1300 852 586
  • Seek assistance from the National Relay Service (NRS) TTY users call 133 677 or NRS website accesshub.gov.au
  • Seek assistance or advice from a person that can act on your behalf.

Please note that if you choose to have a person act on your behalf for an internal review application, the ‘Person acting on applicants behalf’ section of the application form must be completed. You will also need to sign the consent.