Please note: this is an archived news article release

This article was published on Monday, 19 September, 2022. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Council’s Customer Service Counter to re-open Monday to Friday

It comes as Council has been operating its Customer Service Counter at reduced hours due to ongoing staff shortages. Council’s Director Corporate Services, Chris Teitzel, said Council is pleased to be able to re-open the Customer Service Counter five days a week once again to better service the needs of the community.

“Council experienced a tough few months with staff shortages meaning we had to operate the Customer Service Counter at reduced hours,” he said.

“We are pleased to be able to open the Counter Monday to Friday once again and welcome people inside the office to make an enquiry, complete a payment or lodge an issue in person.

“We thank the community for their ongoing patience and understanding during this time where we have operated our Customer Service Counter with limited opening hours.”

Council’s Customer Service Counter will be open this Wednesday 21 September from 9am to 3pm. It will then be closed from Thursday 22 September to Friday 23 September 2022 for the National Day of Mourning for Queen Elizabeth II and the AFL Grand Final Eve public holiday. The Counter will then re-open on Monday 26 September from 9am to 4pm.

Mr Teitzel reminded the community that when the Counter is closed people can still contact Council via phone, email or the website.

“Council can be contacted via phone on Monday to Friday between 8.15am to 5pm (except on the Public Holidays), or via email or our website. Residents do not need to attend the Counter to reach us, there is plenty of ways to get in contact with our friendly staff,” he said.

Council can be contacted via phone on 5832 9700, email at council@shepparton.vic.gov.au or via our website.