Please note: this is an archived news article release

This article was published on Tuesday, 4 June, 2024. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Fourth quarter Community Satisfaction Survey underway in Greater Shepparton

In Summay

Residents invited to participate in the 2023/2024 Q4 Local Government Community Satisfaction Survey starting 4 June until 24 June 2024.
Surveys conducted by Thinkfield through confidential phone interviews with randomly selected residents aged 18+.
Feedback helps Council assess and improve services, facilities, and activities based on community expectations.
Previous quarter results showed positive trends, with improvements in sealed local roads and overall performance.

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.

Research resource company Thinkfield will conduct the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.

“The phone surveys, which will be conducted from Tuesday 4 to Monday 24 June, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.

“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”

The third quarter 2023/2024 Community Satisfaction Survey results were positive with the highlight being the improved sealed local roads score. Council’s positive overall performance and direction were also highlighted.

Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.

“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council. I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services,” he said.

“We look forward to seeing the results from the fourth quarter of 2023/2024 and setting a good benchmark for the next financial year.”