Please note: this is an archived news article release

This article was published on Tuesday, 10 September, 2019. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Residents to be surveyed on satisfaction with Council

Greater Shepparton City Council Director Corporate Services, Chris Teitzel, said the survey is an important measure for Council to understand whether it is meeting community expectations of the services it provides.

“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” Mr Teitzel said.

“It will provide insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.

“Residents who receive a phone call can be assured this is a legitimate survey conducted on behalf of Greater Shepparton City Council. I would like to encourage residents to have their say on the various topics being presented.”

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others.

Research resource company Thinkfield will conduct the phone surveys.

The first quarter results will be made available to the public after a report is presented to Council.

Update: Council would like to remind people to be vigilant and always ask for the name of the company and their phone number. Surveyors do not ask for your address, only your postcode and do not ask about private living arrangements.

Accredited market research companies always have a number displayed. If the number comes up as private or unknown when you receive a call, you can call Thinkfield's free call number on 1800 671 887 to verify. If you are concerned about the call please contact Council’s Customer Service Team on 5832 9700.