Residents to be surveyed on satisfaction with Council

The first quarter 2020/21 Local Government Community Satisfaction Survey, on behalf of Greater Shepparton City Council, will begin today, Monday 14 September, before concluding on Monday 5 October.

The Local Government Community Satisfaction Survey provides residents an opportunity to have their say on the performance of Council against a number of measures.

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others.

Research resource company Thinkfield will again conduct the phone surveys.

Feedback is given on topics such as overall Council performance, overall Council direction, advocacy, roads, waste, events, sports fields and more.

Council Director Corporate Services, Chris Teitzel, said the survey is an important measure for Council to understand whether it is meeting community expectations of the services it provides.

“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” Mr Teitzel said.

“COVID-19 has impacted our ability to deliver some of the services the community has become accustomed to. We have worked with government restrictions to maintain as high level of business continuity as possible, but we look forward to feedback on this.

“The survey provides insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.

Residents who receive a phone call can be assured this is a legitimate survey conducted on behalf of Greater Shepparton City Council.


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