The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in the Greater Shepparton municipality. All responses are confidential and grouped with others. Research resource company Thinkfield will conduct the phone surveys.
Director Corporate Services Chris Teitzel said the survey, which will be open for feedback until Wednesday 22 June, is an important measure for Council to understand whether it is meeting community expectations of the services it provides.
“The survey aims to gather impressions on a number of services, facilities and activities Council provides,” he said.
“It will provide insight into ways Council can improve service delivery. All information gathered will be used to provide ongoing improvements for Greater Shepparton.”
Mr Teitzel said residents who receive a phone call can be assured it is a legitimate survey conducted on behalf of Greater Shepparton City Council.
“I would like to encourage residents to have their say on the various topics being presented,” he said.
“The vast majority of measures in the Community Satisfaction Survey year to date (from quarters one to three), showed higher scores than that of the previous year. Overall, Council Direction scored 60, which is higher than the average across Victorian Councils and the other nine regional centres.”
Council would like to reassure residents no personal details will be asked for during the survey, only questions relating to your demographics and our performance. If you receive a phone call claiming to be Greater Shepparton City Council asking to update personal information we advise you to end the call and contact the police immediately on 03 5820 5777.
