Resilience in Recovery program – Frequently Asked Questions

Learn more about 'Resilience in Recovery', Greater Shepparton's recovery program, by reading the following frequently asked questions.

Program background

What is Resilience in Recovery?

It is the name of Greater Shepparton’s recovery program.

After the October 2022 floods impacted local government areas, were provided with a grant to work alongside community on their recovery. The grant funding that has been received, is available to roll out activities, training, support and events that align with the needs of those impacted.

Community-led, Government-assisted is the key phrase used frequently when rolling out recovery programs, which is why it’s important for community to be involved and engaged.

What is your cause, motivation or belief?

Everything we do is intended to empower community and create stronger and more connected communities. We are grounded in principles of empowerment, human rights, inclusion, social justice, self-determination and collective actions. 

We believe communication plays a vital role in ensuring community empowerment. Participatory approaches in communication that encourage discussion and debate result in increased knowledge and awareness, and a higher level of critical thinking.

What is your process?

Greater Shepparton City Council received Victorian State Government and Australia Federal Government funding to coordinate municipal-tier recovery coordination. The recovery program is built on national best-practice disaster recovery frameworks, approaches and principles.

What do you do? 

Greater Shepparton’s flood recovery team work tirelessly to engage with community to coordinate and support during their recovery. We work with community (individuals, associations and institutions) to coordinate flood recovery activities that are aligned to the objectives and outcomes in the programs monitoring and evaluation framework.

Community Recovery Committees

Why were CRCs established? What is their purpose?

Community Recovery Committees (CRCs) were established to keep local voices, know-how and expertise front and centre during recovery planning and delivery.

Taking this place-based, community-led approach ensures projects, grants and support programs developed are the right fit for that community.

How were CRCs started?

Community Recovery Committees (CRCs) were started by undertaking asset mapping within each community and inviting them into the regular meetings.

What do CRCs do? 

Community Recovery Committees (CRCs) play a vital role in coordinating and implementing recovery efforts. They facilitate communication between the community, government agencies and other flood recovery funded organisations involved in the recovery process.

These committees work towards identifying priorities, developing a recovery plan and providing feedback to ensure a successful recovery and rebuilding process for the community.

Community engagement

Why should I get involved?

Community-led recovery is an approach that gives communities greater opportunity to be involved in decisions and processes that contribute to reshaping and rebuilding their lives in ways that work for them.

Community-led recovery is at the heart of everything we do. A community-led approach involves engaging deeply and respectfully with communities so that they can help build back stronger. We're guided by communities and their unique priorities.

How do I get involved?

There are numerous ways for residents and farmers to engage. We encourage everyone to engage in a way that best suits them, including:

  • 1-to-1 conversations with the Flood Recovery team
  • Community Recovery Committee meetings
  • Drop in sessions at Neighbourhood Houses
  • Email: 
  • Phone: (03) 5832 9700

It’s important that community members can get involved in a way that suits them. Some individuals may prefer to attend in-person meetings or events, while others may prefer to contribute online or through social media. Providing a variety of options for engagement can help ensure that everyone has the opportunity to participate and make their voices heard.

Your voice is more essential than you know. Does your community need training? Let us know. Feeling disconnected and looking for opportunities to reconnect with your neighbours? We can help with that. Unsure about what support is still available? We can connect you to the right people!


How can I best hear about what Resilience in Recovery has available?

Can I speak to the team anytime?

You can get in touch with the Resilience in Recovery team between 9am and 5pm, Monday to Friday. Please see below for our contact details. 

Where is Resilience in Recovery located?

Our central base is Greater Shepparton City Council at 90 Welsford Street, Shepparton. However; the entire team are out in community all throughout Greater Shepparton every week, daytime and evenings.

Who makes up the Resilience in Recovery team?

The team is made up of locals from throughout Greater Shepparton.

Role Team Member Contact details
Flood Recovery Manager Carla  0407 659 771
 Email Carla 
Community Recovery Coordinator Peta Currently on leave (returning June 2024)
Declan  0422 171 738
 Email Declan 
Shelley  Email Shelley
Schenell  Email Schenell
Events Assistant Heidi  Email Heidi 

How can I contact the Resilience in Recovery team?

Resilience in Recovery on Facebook
(03) 5832 9700
Greater Shepparton City Council
90 Welsford Street, SHEPPARTON
Neighbourhood Houses
Drop-in to one of our upcoming community visits which can be found at the bottom of our webpage

General recovery

What is ‘direct impact’? What is ‘indirect impact’?

In a disaster recovery program, direct impact refers to the immediate and visible effects of the flood on individuals, communities, infrastructure, and the environment. This includes physical damage to homes, buildings, roads, and utilities, as well as injuries or loss of life among residents. Direct impacts are typically easier to quantify and assess as they are more tangible and observable.

On the other hand, indirect impact in a disaster recovery program refers to the ripple effects or secondary consequences of the flood that may not be immediately apparent. This can include economic disruptions, psychological trauma, displacement of populations, loss of livelihoods, and strains on social services and resources. Indirect impacts are often more complex and long-lasting, requiring a deeper understanding of the interconnected systems affected by the disaster.

In a comprehensive flood recovery program, it is essential to address both the direct and indirect impacts to ensure a holistic and sustainable recovery process. By considering and mitigating the various dimensions of impact, recovery efforts can be more effective in rebuilding communities, restoring livelihoods, and enhancing resilience in the face of future disasters.

Who is the Resilience in Recovery program for?

The Greater Shepparton flood recovery program is for people and communities affected by the October 2022 Victorian floods to support recovery.

How long is this recovery program available for?

Program funding is through to 30 June 2025.

What other recovery support is currently available?

Recovery support is available at a state, regional, municipal and community level. 

See other flood recovery contacts


If you have any further questions about the program, or suggestions for this page, please contact the Resilience in Recovery team on 03 5832 9700 or email