Please note: this is an archived news article release

This article was published on Wednesday, 26 October, 2022. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Flood Information Update

Flood emergency impact on Council services
Rubbish collection / disposal / clean-up
Food Relief
Travel / Public transport
Road closures
How you can help
Important contacts
Flood levels
For more info

Flood Recovery Hotline 1800 560 760

The Flood Recovery Hotline is a single, state-wide number that Victorians impacted by the October 2022 floods can call for help with:

Navigating available support
Clean-up
Temporary accommodation
Mental health and wellbeing support

The Flood Recovery Hotline is open from 7.30am to 7.30pm every day.

Council's ‘Flood: Recover’ Page

Flood emergency impact on Council services

Greater Shepparton City Council would like to advise the community that our Customer Service Centre in Welsford Street, Shepparton, is now open Monday to Friday between 9am and 4pm.

The Customer Service Call Centre is also open for phone enquiries from 8:15am to 5pm, Monday to Friday.

The following Council services/facilities are currently closed:

Shepparton Saleyards: Closed
Aquamoves: Closed
Animal Management Services: Council staff are currently providing a business-hours only service. After-hours requests will be
Animal Shelter: Closed to the public except by appointment. Call (03) 5832 9700 Monday to Friday, 8:15am to 5pm.
Children’s Services facilities: (including Maternal Child Health, Playgroups, Daycare and Kindergarten.
- Maternal Child Health services will resume face-to-face from this morning (Monday 24 October) onwards.
- All other Children's Services facilities: Closed

Council-owned buildings must complete an insurance assessment before they can be used by community/user groups. We anticipate this will be done early next week. It is important that no one enter the facilities until they have been inspected for electrical and building safety (including confirming presence of asbestos). Council's Building Maintenance team will organise this, and notify user groups once safe to enter the property.

Rubbish collection / disposal / clean-up

Please visit our Rubbish Disposal Update page for updated details about Council's rubbish/waste disposal service, including Council's limited kerbside household flood waste collection from nature strips, kerbside bin collection, Resource Recovery Centre opening times, and the Cosgrove Landfill.

Food Relief

Need help recovering from the floods? Whether you need food or some manual labour to help move rubbish, let us point you in the right direction for flood recovery assistance and get you back on your feet.

Food Relief

Travel / Public transport

Please do not travel if you don’t need to. Victorians are encouraged to avoid unnecessary travel with hundreds of roads damaged or closed due to flooding. All major road closures are listed at traffic.vicroads.vic.gov.au.

View Shepparton-Mooroopna local bus route and timetable View V-Line timetables

Balfours Airport Direct has resumed their airport shuttle service from Mooroopna/Shepparton, Murchison East, Nagambie, Seymour to Melbourne (Tullamarine) Airport twice a day, 7 days a week.

Road closures

Council is currently monitoring water levels and access to road ways. Please check our Road Closures post for key roads that have been closed due to flooding.

Road Closures

How you can help

The response from our community with offers for support and donations has been tremendous and gratefully appreciated. We want to connect your support with those that need it most.

How to Help