Initially delivered in partnership with Neighbourhood Houses across the region, the program was designed to bring Council services closer to residents by placing Customer Service staff directly in local communities.
Council’s Director Corporate Services, Chris Teitzel, said the initiative has made it easier for residents to access Council services, enabling them to speak directly with staff, make enquiries and payments, and log service requests without needing to travel to Council offices.
“Following a successful pilot and strong community engagement, we are pleased to continue the program exclusively in Tatura, where it has been especially well received by residents”.
Mr Teitzel said Tatura Community House is a warm and inclusive space that offers support to all members of the community and has played a key role in the success of the program.
“This service has become a valued part of the program offered at Tatura Community House. Residents can access key Council services in a space that feels familiar and comfortable.”
Through this ongoing service, Council remains committed to strengthening communication, addressing local concerns, and delivering accessible and responsive services to residents who may find it challenging to visit the main offices in the Shepparton CBD.
Council’s Customer Service staff will be available from 10am to 3pm on the second and fourth Wednesday of each month at:
- Tatura Community House
12–16 Casey Street, Tatura
For upcoming dates and more information please visit our Customer Service Outreach Program page or contact Team Leader Customer Service on (03) 5832 9700.
