Incontinence aid collection service
Council has introduced a complimentary weekly incontinence aid collection service for residents. The service is separate to the regular kerbside bin collection and will divert nappy/incontinence aid waste from landfill and help free up red bin space.
There is no charge for this incontinence aid collection service, which will assist households to free up red bin space. The service is separate to the regular kerbside bin collection and will divert incontinence aid waste from landfill.
Your service will commence THE WEEK FOLLOWING YOUR REGISTRATION DATE, on the SAME DAY as your regular kerbside collection.
To ensure your experience with the service runs smoothly, please keep the following in mind:
DO:
- Tightly fold each incontinence aid before placing them in a clear plastic bin bag.
- Securely tie the incontinence aid bag.
- Place the bag adjacent to your doorstep, mailbox, or front gate on the morning of your collection day.
DON'T:
- Bag each individual incontinence aid separately.
- Include any wipes, gloves, mattress protectors or other waste items.
- Double bag unless there is a split or tear in the first bag.
How to register
You can register for Council's weekly nappy/incontinence aid collection service online via our online services platform, CityWatch, by using the button below:
How does it work?
- Place your incontinence aids in semi-transparent plastic bin bags (available at supermarkets). The bags need to be semi-transparent so the collectors are sure of the contents.
- Bags should be placed just inside your property, next to your mailbox or front gate. You will be contacted by the incontinence aid collection team prior to the service commencing.
- Incontinence aids will be collected weekly on the same day as your kerbside waste collection.
- Council is working with incontinence aid processors who will recycle the incontinence aids for other purposes.
Is there a cost for the service?
Currently, it is complementary (no cost) for residential customers.
For commercial customers, there is a charge of $450 (including GST) per year for a 360 litre pink lid bin.
How do I opt out of the service
To opt out of the service, please complete the form below.
* Fields marked with an asterisk are required.
Download the fact sheet
To ensure your experience with this service is as easy and stress free as possible, please take a moment to read through the following frequently asked questions and instructions.