Please note: this is an archived news article release
This article was published on Thursday, 20 October, 2022. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Thursday 20th of October, 2022,
Please check here for a summary Community Information Update live-stream held Wednesday evening. It covers talking points, questions answered plus some questions that time did not allow for.
Please note: While efforts were made to answer as many questions as possible, it not feasable to provide answers for the many specific, individual locations which may have been asked about.
We have provided general information below that covers the majority of locations.
Flood Recovery Hotline 1800 560 760
The Flood Recovery Hotline is a single, state-wide number that Victorians impacted by the October 2022 floods can call for help with:
The Flood Recovery Hotline is open from 7.30am to 7.30pm every day.
Overall Critical Issues
The water is receeding in the Greater Shepparton LGA. A number of emergency warnings have been dropped. Please refer to the VICSES website and VicEmergency app for your location.
VICSES will be conducting door knocking on impacted areas and assess needs of the community.
The Shepparton-Mooroopna Causeway: Water is off the causeway. There is still a lot of water around Mooroopna. The Causeway is a traffic hazard and is limited to 40 km/h. Please observe traffic control in place.
Road Closure and Security
As roads slowly re-open, please refrain from sightseeing. Roads are in damaged conditions. Please be patient on roads. Don’t access areas you don’t need to go into and allow access for essential services and residents.
Stay up to date on road closures on Council's website or the VicEmergency App
The Shepparton-Mooroopna Causeway
Water has started to clear off the road. Due to the damage of the road it is still hazardous to drive over. With the surrounding water still in the Mooroopna area, traffic is limited to limited to 40 km/h. The road is being monitored.
Public Transport
Some public transport has started to return. V-line are operating rail replacement bus services between Shepparton and Melbourne. Stay up to date, visit vline.com.au or Council's website.
Pot Holes
By Rural Roads Victoria's assessment of the highway, there are more than 700 significant pot holes on the Hume Highway. Please take time and be careful; there are pot holes, water on the roads and further damage.
These will be fixed in time, they are not quick fixes. Please drive with care.
If you have to pull over the side of the road for repairs, please be patient and don’t put others at risk while driving.
Overview Health Issues
Floods present many potential health hazards. Never walk, swim or drive through flood waters. Keep children and pets away from flood impacted areas until the clean-up is completed.
Flood water is not clean so may have bacteria and viruses that can cause diarrhoea and vomiting. Avoid contact with flood water as much as possible and wash your hands frequently.
Health and Safety During Clean-up
When cleaning up after a flood, wear protective clothing, such as sturdy footwear, loose long-sleeved shirts and trousers and heavy-duty work gloves.
Before Returning to Your Property
Flooding can cause sewage to overflow inside your home, or gas or electricity supplies may be damaged. The structural integrity may also be affected.
Flooding can cause hazardous mould growth which must be cleaned up before moving back into your home.
Power Loss and Food Safety
If you have lost power for more than one hour, it is important to consider food safety. Once cold or frozen food is no longer cold to touch, it can be kept and eaten for up to four hours and then it must be thrown away.
If it is raw meat, it should be cooked and then eaten.
Protect Yourself From Mosquitoes
Spring flooding can mean more mosquitos biting and breeding, including ones that can carry diseases that make you sick. We expect an increase in numbers from about two weeks after flooding.
Avoid mosquito bites. Cover up by wearing long, loose-fitting clothing and use mosquito repellents containing picardin or DEET on all exposed skin. Empty stagnant water around your property as soon as you can.
Mental Health
It’s normal to experience a range of emotions following emergencies like the recent flooding happening throughout Victoria. Look after yourself and reach out to your loved ones and neighbours.
If you’re feeling overwhelmed or concerned about your wellbeing, you can call Mental Health & Wellbeing Hubs for free support on 1300 375 330.
Emerging Minds have developed a resource to help families support children through these experiences. It covers conversations to have with children about a flood event and important ways to involve and support children before, during and after a flood.
Water and Sewer
All treated tap water supplied by Goulburn Valley Water remains safe to drink. While water in some areas may have a slight taste, drinking water supplies have remained safe in all towns within Greater Shepparton. The preparation on the water treatment plant has held up and there is no issue with the treatment or quality coming from the facility.
Sewer systems: During the height of the flooding, there were slight issues. The sewers were slow to drain, and the river had inundated the system.
All sewer pump stations, with the exemption of one are operational. There’s a lot of water to move. It will move, but it will take some time.
Clean Up and Waste
Kerbside Collection
Collection of your household kerbside bins will recommence for areas that are safe for drivers to access.
Resource Recovery Centres
As of Friday 21 October, Resource Recovery Centres will be open with extended hours to assist community members with disposing of flood waste.
Check Council's Rubbish Disposal Update page for the latest information.
Disposing of Sandbags
If impacted to water, sandbags become contaminated and must be disposed of like hard rubbish.
If they have not been impacted by water / gone hard, try to reuse what we can and store in a dry place.
Expected Rain Forecast
We cannot currently predict the impact of expected rain on water levels. There are no new flood peaks expected at this moment.
Phone Outages
Telstra is monitoring their phone towers which have disrupted services and are working to get them up and return to normal service as soon as possible.
Food Donations
We appreciate the offers of food for flood impacted residents. Council has arrangements in place for bulk food provision. The Emergency Relief Centres cannot accept prepared meals from the community for food safety reasons and potential food wastage.
Volunteer Opportunities
We want to connect your support with those that need it most. To ensure this is achieved, please complete the short form on our website.
An authorised Council Officer will be in touch if/when we require your support.
Animal Management
Be aware of snakes in your yard as they will be seeking refuge in areas they wouldn’t normally be.
Remember, do not corner or kill snakes. If you require a snake to be relocated, please contact Kirsty on 0447 636 953 or Craig Bergman on 0428 300 210.
Please take care when you are near wildlife, particularly if they are injured or distressed. For support of injured wildlife away from flood water, report to a wildlife carer, rescue group or Wildlife Victoria on 03 8400 7300.
Agriculture
Visit Agriculture Victoria for more information about the wellbeing of animals during floods. Financial support is available for flood-affected farmers.
Important Recovery Support Links from State and Federal Governments
Council's website has links to joint clean-up funding, more operational support and wider relief payment eligibility which has been made available. This page will be updated as more links come to hand.
State Government
Federal Government
More News from Greater Shepparton
Friday 14th of November,
Update to traffic disruptions in Mooroopna this weekend
Greater Shepparton City Council wishes to advise residents and motorists of changed traffic conditions and reduced speed limits in Mooroopna over the coming weekend. Read more
Thursday 13th of November,
Concern over further water buybacks announcement
Greater Shepparton City Council is deeply concerned regarding yesterday’s announcement by the Federal Government to expand water buybacks under the updated Restoring Our Rivers Framework. Read more
Wednesday 12th of November,
Greater Shepparton set for A Wonder Filled Summer
Greater Shepparton City Council is preparing to spread festive cheer with the launch of ‘A Wonder Filled Summer’ campaign. Read more
Wednesday 12th of November,
Let the festivities begin at Shepparton Carols by Candlelight
Greater Shepparton’s holiday spirit will shine bright once again as Carols by Candlelight returns to the Queens Gardens in Shepparton on Sunday 21 December 2025. Read more
Wednesday 12th of November,
Amenity upgrades underway at the Shepparton Sports Stadium
Greater Shepparton City Council is undertaking significant upgrades at the Shepparton Sports Stadium to enhance the stadium’s amenities and overall experience for user groups. Read more
Wednesday 12th of November,
Greater Shepparton Visitor Centre announced as finalist for the 2025 Victorian Tourism Awards
The Greater Shepparton Visitor Centre has been announced as a finalist for the 2025 Victorian Tourism Awards, in the Visitor Information Services category. Read more
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More Events in Greater Shepparton
Sunday 16th of November,
Shepparton Swimming Club Long Course Swim Meet
Dive into the excitement of our Come & Try events. It’s just $5 for as many races as you like including 50m Freestyle, Backstroke and Breaststroke from 9:15 to 9:45am. Great for young swimmers keen to… Read more
Tuesday 18th of November,
Messy Play
Looking for a fun, hands-on activity for your little ones? Join us for Messy Play! Read more
Friday 21st of November,
Dom Arpa Productions presents COMEDY CARTEL -- STAND UP SPECTACULAR
COMEDY CARTEL brings together an incredible lineup of stand up comedians for a Comedy Gala full of laughter and cultural celebrations. Each comedian brings their unique perspective and vibrant storytelling,… View on Riverlinks
Thursday 20th of November, – to Friday 21st of November,
Kaiela Arts Editions
Acclaimed First Nations artist Maree Clarke (Mutti Mutti, Yorta Yorta, BoonWurrung, and Wemba Wemba) has collaborated with Stewart Russell and Danica Miller from Spacecraft to create a very special limited… Read more
Saturday 15th of November,
CBL Shepparton Gators Basketball
Shepparton Gators CBL Women's team as they take on Wodonga Wolves and Men's team as they take on the Echuca Pirates at home in Round 7 of the 2025 CBL season. Read more
Friday 21st of November,
Air Force Cadets Information Night
The Australian Air Force Cadets (AAFC) are recruiting again for 2026. We are a youth oriented organisation that is administered and actively supported by the Royal Australian Air Force. Read more
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