Please note: this is an archived news article release
This article was published on Thursday, 20 October, 2022. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Thursday 20th of October, 2022,
Please check here for a summary Community Information Update live-stream held Wednesday evening. It covers talking points, questions answered plus some questions that time did not allow for.
Please note: While efforts were made to answer as many questions as possible, it not feasable to provide answers for the many specific, individual locations which may have been asked about.
We have provided general information below that covers the majority of locations.
Flood Recovery Hotline 1800 560 760
The Flood Recovery Hotline is a single, state-wide number that Victorians impacted by the October 2022 floods can call for help with:
The Flood Recovery Hotline is open from 7.30am to 7.30pm every day.
Overall Critical Issues
The water is receeding in the Greater Shepparton LGA. A number of emergency warnings have been dropped. Please refer to the VICSES website and VicEmergency app for your location.
VICSES will be conducting door knocking on impacted areas and assess needs of the community.
The Shepparton-Mooroopna Causeway: Water is off the causeway. There is still a lot of water around Mooroopna. The Causeway is a traffic hazard and is limited to 40 km/h. Please observe traffic control in place.
Road Closure and Security
As roads slowly re-open, please refrain from sightseeing. Roads are in damaged conditions. Please be patient on roads. Don’t access areas you don’t need to go into and allow access for essential services and residents.
Stay up to date on road closures on Council's website or the VicEmergency App
The Shepparton-Mooroopna Causeway
Water has started to clear off the road. Due to the damage of the road it is still hazardous to drive over. With the surrounding water still in the Mooroopna area, traffic is limited to limited to 40 km/h. The road is being monitored.
Public Transport
Some public transport has started to return. V-line are operating rail replacement bus services between Shepparton and Melbourne. Stay up to date, visit vline.com.au or Council's website.
Pot Holes
By Rural Roads Victoria's assessment of the highway, there are more than 700 significant pot holes on the Hume Highway. Please take time and be careful; there are pot holes, water on the roads and further damage.
These will be fixed in time, they are not quick fixes. Please drive with care.
If you have to pull over the side of the road for repairs, please be patient and don’t put others at risk while driving.
Overview Health Issues
Floods present many potential health hazards. Never walk, swim or drive through flood waters. Keep children and pets away from flood impacted areas until the clean-up is completed.
Flood water is not clean so may have bacteria and viruses that can cause diarrhoea and vomiting. Avoid contact with flood water as much as possible and wash your hands frequently.
Health and Safety During Clean-up
When cleaning up after a flood, wear protective clothing, such as sturdy footwear, loose long-sleeved shirts and trousers and heavy-duty work gloves.
Before Returning to Your Property
Flooding can cause sewage to overflow inside your home, or gas or electricity supplies may be damaged. The structural integrity may also be affected.
Flooding can cause hazardous mould growth which must be cleaned up before moving back into your home.
Power Loss and Food Safety
If you have lost power for more than one hour, it is important to consider food safety. Once cold or frozen food is no longer cold to touch, it can be kept and eaten for up to four hours and then it must be thrown away.
If it is raw meat, it should be cooked and then eaten.
Protect Yourself From Mosquitoes
Spring flooding can mean more mosquitos biting and breeding, including ones that can carry diseases that make you sick. We expect an increase in numbers from about two weeks after flooding.
Avoid mosquito bites. Cover up by wearing long, loose-fitting clothing and use mosquito repellents containing picardin or DEET on all exposed skin. Empty stagnant water around your property as soon as you can.
Mental Health
It’s normal to experience a range of emotions following emergencies like the recent flooding happening throughout Victoria. Look after yourself and reach out to your loved ones and neighbours.
If you’re feeling overwhelmed or concerned about your wellbeing, you can call Mental Health & Wellbeing Hubs for free support on 1300 375 330.
Emerging Minds have developed a resource to help families support children through these experiences. It covers conversations to have with children about a flood event and important ways to involve and support children before, during and after a flood.
Water and Sewer
All treated tap water supplied by Goulburn Valley Water remains safe to drink. While water in some areas may have a slight taste, drinking water supplies have remained safe in all towns within Greater Shepparton. The preparation on the water treatment plant has held up and there is no issue with the treatment or quality coming from the facility.
Sewer systems: During the height of the flooding, there were slight issues. The sewers were slow to drain, and the river had inundated the system.
All sewer pump stations, with the exemption of one are operational. There’s a lot of water to move. It will move, but it will take some time.
Clean Up and Waste
Kerbside Collection
Collection of your household kerbside bins will recommence for areas that are safe for drivers to access.
Resource Recovery Centres
As of Friday 21 October, Resource Recovery Centres will be open with extended hours to assist community members with disposing of flood waste.
Check Council's Rubbish Disposal Update page for the latest information.
Disposing of Sandbags
If impacted to water, sandbags become contaminated and must be disposed of like hard rubbish.
If they have not been impacted by water / gone hard, try to reuse what we can and store in a dry place.
Expected Rain Forecast
We cannot currently predict the impact of expected rain on water levels. There are no new flood peaks expected at this moment.
Phone Outages
Telstra is monitoring their phone towers which have disrupted services and are working to get them up and return to normal service as soon as possible.
Food Donations
We appreciate the offers of food for flood impacted residents. Council has arrangements in place for bulk food provision. The Emergency Relief Centres cannot accept prepared meals from the community for food safety reasons and potential food wastage.
Volunteer Opportunities
We want to connect your support with those that need it most. To ensure this is achieved, please complete the short form on our website.
An authorised Council Officer will be in touch if/when we require your support.
Animal Management
Be aware of snakes in your yard as they will be seeking refuge in areas they wouldn’t normally be.
Remember, do not corner or kill snakes. If you require a snake to be relocated, please contact Kirsty on 0447 636 953 or Craig Bergman on 0428 300 210.
Please take care when you are near wildlife, particularly if they are injured or distressed. For support of injured wildlife away from flood water, report to a wildlife carer, rescue group or Wildlife Victoria on 03 8400 7300.
Agriculture
Visit Agriculture Victoria for more information about the wellbeing of animals during floods. Financial support is available for flood-affected farmers.
Important Recovery Support Links from State and Federal Governments
Council's website has links to joint clean-up funding, more operational support and wider relief payment eligibility which has been made available. This page will be updated as more links come to hand.
State Government
Federal Government
More News from Greater Shepparton
Tuesday 10th of March,
RiverConnect and Greater Shepparton Lighthouse Project partnership blossoms to deliver education program
RiverConnect and Greater Shepparton Lighthouse Project (Lighthouse) are pleased to announce the introduction of Bees and Blossoms Pollinator Education Sessions. Read more
Tuesday 10th of March,
Traffic management changes - Toolamba and Simson Road intersection
Council wishes to advise that traffic management at the intersection of Toolamba Road and Simson Road, Mooroopna will change from Tuesday 17 March 2026. Read more
Tuesday 10th of March,
Speed reductions to be introduced on several roads in Shepparton South East
Council wishes to advise residents of upcoming speed limit changes on several roads in Shepparton’s South East, aimed at improving safety and supporting the area’s ongoing development. Read more
Friday 6th of March,
KidsTown closure extended due to weather delays
Council is advising the community that the current closure of KidsTown Adventure Playground will be extended until Friday 20 March 2026. Read more
Friday 6th of March,
Normal kerbside collection on Monday 9 March
There will be no changes to kerbside and nappy collection services for Labour Day. Read more
Friday 6th of March,
Liz Arcus named recipient of the 2026 Greater Shepparton Women’s Charter Award
Council has announced Liz Arcus as the winner of the 2026 Greater Shepparton Women’s Charter Award at the Soroptimist International of Shepparton’s annual International Women’s Day Breakfast held on Thursday 5 March 2026. Read more
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More Events in Greater Shepparton
Friday 13th of March,
Riverlinks & Promac Productions present THE MELBOURNE CELTIC FESTIVAL ON TOUR 2026
Following the runaway success of the inaugural Melbourne Celtic Festival On Tour 2025, we’re delighted to be back on the road in Feb/March 2026 with the best St Patrick’s Day ‘Craic’. View on Riverlinks
Sunday 15th of March,
Merrigum Town Garage Sale
Supported by the Merrigum Lions Club. Read more
Wednesday 11th of March,
Puff Walk
Enjoy the beauty of our local parks on Puff Walk! Read more
Monday 16th of March,
Tatura Film Society - The Ballad of Wallis Island (PG)
Monthly film screenings presented by Tatura Film Society, featuring a curated selection of quality cinema for members. New members are welcome to join on the night. Read more
Friday 20th of March, – to Sunday 29th of March,
Shepparton Arts Festival
The Shepparton Arts Festival is set to mark its 30th anniversary with a spectacular ten-day celebration. This beloved annual event shines a spotlight on the rich diversity, creativity, and community spirit… Read more
Thursday 19th of March,
Soccer - Come and Try
Shepparton Junior Soccer Association is hosting Soccer Come and Try sessions designed for boys and girls who want to give the game a go. Read more
See All Events