Contact Us
Greater Shepparton City Council offices are located at 90 Welsford Street, Shepparton.
Opening hours:
The Customer Service call centre is open Monday to Friday from 8.15am-5.00pm.
The Customer Service payment counter is open Monday to Friday 9am – 4.00pm.
Our office is closed on Public Holidays.
Prefer to communicate in a language other than English?
Council offers a free telephone interpreting service.
The (MILS) Multilingual Information Line Service is a free telephone service that provides access to a range of Council information through pre-recorded messages or connection to an interpreter and one of Council’s Citizens Service Officers.
Pre-recorded information is available in Arabic, English, Dari and Sudanese.
Phone numbers:
- Arabic: 1300 645 463
- Dari: 1300 645 463
- Sudanese: 1300 645 463
- English: 1300 856 582
- All other languages: 1300 852 586
You can get information on the following Council services:
- Aged, Disability and Access and Inclusion
- Animal Registration and Payments
- Emergency Services
- Family Services
- Children and Youth Services
- Libraries and Leisure Centres
- Parking
- Rates
- Waste and Recycling
Connection to an interpreter is available in up to 140 languages.
Visit greatershepparton.com.au/community/diversity for more information.
Free on-site interpreters
There are also on-site interpreters available. If you want to talk in person with someone from Greater Shepparton City Council through an interpreter, call 1300 856 582 and ask for an appointment.
Emergency services
- Ambulance, Fire, Police - 000 – emergencies needing immediate attention
- State Emergency Service (SES) - 132 500 - storm and floods
- Lifeline (24 hours 24) 131 114 - telephone advice in crisis situations
- Maternal and child telephone counselling - 13 2229
- Poisons information centre - 131 126
- Crime Stoppers - 1800 333 000 - to provide anonymous information about a crime