Pandemic - COVID-19

The health of the Council's employees, volunteers and the Greater Shepparton community is our top priority. Council's response to the outbreak of coronavirus (COVID-19) is being guided by the latest advice from Commonwealth and State authorities.

Last updated: 31 March 2020 at 11:20pm.

The following arrangements are currently in place:

Customer Service

Customer Service is closed for face-to-face service. Please consider alternative contact methods, including:

  • Calling 03 5832 9700 Monday to Friday from 8:15am to 5:00pm
  • Emailing via
  • Submitting a request via our website
  • Applications and payment of animal registration renewal payments, application payments, debtor accounts, infringements, licensing and rates payments can be processed via:
    • 1300 181 767; or
    • Council’s website; or
    • Via BPay, Post Office or online banking
  • New animal registrations and Disabled Parking permit applications/renewals can be dropped into our after-hours chute and once processed we will contact the applicant, and post these to them.
  • If family members or friends do not have access to online services, please offer your assistance so that relevant online services and payments can be undertaken.

Closed facilities

  • AquamovesClosed. (see below).
  • KidsTown – Closed. KidsTown playground and KidsTown Café are closed until further notice. Public toilets remain open.
  • Eastbank and Westside Performances – Please see below and visit the Riverlinks website for latest info.
    • Upcoming performances have been cancelled. 
    • Ticket Box Office is closed for face-to-face service. Please call 03 5832 9511 for enquiries.
    • The Eastbank Café is closed until further notice.
  • LibrariesClosed (including Mobile Library) until further notice.
    • GV Libraries still has a wide range of online resources available. Using your membership number, you can access FREE eBooks, eAudiobooks and eMagazines, or stream movies and documentaries via Kanopy. StoryBox Library, Busy Code and Kanopy Kids will help to keep the kids entertained at home. Give GV Libraries a call on 1300 374 765 for help to access these digital resources.
  • Resale Shop at Shepparton Resource Recovery CentreClosed until further notice.
  • Senior Citizens facilitiesClosed until further notice.
  • Victoria Lake Holiday Park (caravan park) – Closed to visitors until further notice.
  • Shepparton Art Museum (SAM) – Closed to the public however you can still experience SAM online (see below).
  • Shepparton Showgrounds/McIntosh Centre – Venues closed and all events cancelled.
  • Shepparton Sports StadiumClosed until further notice.
  • Tatura Park Exhibition and Events ComplexClosed until further notice.
  • Shepparton Tower (Maude St Mall/Fraser Street) – Closed until further notice.
  • Visitor CentreClosed to the public.

Modified services

  • Customer ServiceClosed for face-to-face service. Please consider alternative contact methods, as outlined above.
  • Riverlinks Box Office Closed for face-to-face service. Please call 03 5832 9511 for enquiries.
  • Council sports fields, recreation facilities and public open spaceClosed for bookings. Please contact for dates after 30 April 2020. Sports clubs to follow their leagues’ advice and Federal and State Government direction on gathering number restrictions.
  • Building and Planning - Phone appointment and email only.
  • Meals on Wheels – All meals will continue to be delivered.
  • Greater Shepparton Business Centre –  No workshops or training. Tenants are are continuing to trade but with modifications to their service e.g. no face-to-face. 
  • Shepparton Regional Saleyards – Some sales cancelledrestricted access (see below).
  • Student Work Experience/PlacementPostponed until further notice.

Business as usual

  • Aerodrome
  • Animal Management
  • Botanic Gardens
  • Family Day Care
  • Kindergartens
  • Long Day Care Centres
  • Maternal and Child Health (MCH)
  • Immunisation Services
    • Council is still providing public Immunisation sessions.  It is important that families continue with their Child’s Immunisation Schedule, however, the following changes have been implemented to ensure we can reduce the number of people at our sessions and adhere to social distancing measures.
      • Bookings are required for all sessions; please call the office on 03 5832 9731.
      • We request that just one (1) adult accompanies their child/children to the immunisation session. Please do not bring other family/carers to these sessions.
      • If you are unwell (have a fever, cough and shortness of breath), have travelled overseas in the last 14 days or have been in close contact with someone who has a confirmed diagnosis of COVID-19, please do not attend a session. Please contact us to re-schedule your booking.
      • The following venues are cancelled until further notice – Lulla’s Children’s Centre, Leslie Gribble Children’s Centre, Patricia Smith Children’s Centre, Tallygaroopna, Katandra West, Dookie, Merrigum & Murchison.
      • Immunisation Sessions will continue at Shepparton Senior Citizens Centre, Mooroopna Hub, Riverside Plaza and Tatura Senior Citizens Centre.
      • Flu Vaccinations are not available at our sessions at this time; we will provide further information when the vaccine is available.
  • Neighbourhood Houses
  • Public Toilets
  • Resource Recovery Stations (Transfer Stations) – No cash, EFTPOS only. Customers will need to be responsible for the unloading of their items (no staff assistance available). In accordance with Victorian Government directions to stay at home, please only visit if essential.
  • Public consultations – Online only. No community information sessions to be held.
  • In-home care – Provided under contract by Calvary and will continue.

Cancelled events and activities 

The following Council events involving 100 participants or more have been cancelled or postponed. Some smaller events have also been cancelled.

  • Activities in the Park – All programs and events cancelled until further notice.
  • Planned Activities Groups for the elderlyCancelled until further notice.
  • Converge on the Goulburn - Postponed
  • Shepparton KidsFest - Cancelled
  • Shepparton Italian Festa - Cancelled
  • Shepparton Albanian Harvest Festival - Cancelled
  • Cultural Diversity Week - Cancelled
  • KidsTown Easter Eggstravaganza - Cancelled
  • Goulburn Vibes Music FestivalPostponed
  • Kidspace and school holidays Maude Street Mall Activities – Postponed until further notice
  • Launch of Aboriginal Street ArtPostponed
  • Shepparton Show Me Health and Wellbeing ExpoPostponed
  • Heritage Walking ToursCancelled until further notice.

The Ticket Box Office is closed for face-to-face service. Please call 03 5832 9511 for enquiries. The Eastbank Café is closed until further notice.

Upcoming performances at Eastbank and Westside have been cancelled. Some performances have been rescheduled to a later date, some postponed until a new date is found, while others are cancelled. As further information comes to hand regarding the status of individual shows, Riverlinks will provide updates on social media and on the Riverlinks website at the link below:

Riverlinks Venues: COVID-19 Information

Shepparton Art Museum

SAM (Shepparton Art Museum) is now closed to the public until further notice, however you can still experience SAM online


The facilities at Aquamoves as well as all planned events and programs are closed to the public until further notice.


All areas of KidsTown Adventure Playground, including KidsTown Café, are now closed until further notice. The public toilets remain open.

Shepparton Sports Stadium

The facilities at the Shepparton Sports Stadium are closed to the public until further notice.

Greater Shepparton Business Centre

The Greater Shepparton Business Centre is in a limited operational capacity. No workshops or training will be running. Tenants are able to keep using facilities, but no face-to-face meetings. 

Shepparton Regional Saleyards

The number of people attending sales at the Shepparton Regional Saleyards will be restricted to essential personnel. As of Tuesday 31 March only live weight sales will be conducted. 

The sale will be open to abattoir and commissioned buyers only, who must register 24 hours prior to a sale with the saleyard manager. All animals for sale must be booked through an agent of the Goulburn Valley Stock Agents Association.

Truck drivers are restricted to the loading and unloading areas only. The per-head auction, and the bobby calf sale will be cancelled until further notice.

Parks, playgrounds and recreation reserves

Greater Shepparton City Council has cancelled all current bookings until further notice. This includes both sporting fields and public open space areas. 

All Council outdoor public spaces are now closed, including playgrounds, sporting fields, skate parks (Shepparton, Tatura, Mooroopna and Merrigum), off-leash dog parks, outdoor gym equipment, etc.  

Greater Shepparton Economic Response to COVID-19 Package

Greater Shepparton City Council is acting decisively to support our community and businesses to lessen the burden of the significant economic consequences of COVID-19.

Council is therefore immediately initiating a suite of measures through the introduction of a Stage 1 $1.5 million Greater Shepparton Economic Response to COVID-19 Package. This Package aims to mitigate the impact of the pandemic on the health and wellbeing of Greater Shepparton residents, our vulnerable community, and provide immediate and ongoing support to our local businesses that are currently experiencing devastating levels of disruption and uncertainty.

Learn more about the Greater Shepparton Economic Response to COVID-19 Package


Essential Australian Government information

The Australian Government's COVID-19 website is regularly updated to give you the latest coronavirus news, updates and advice from government agencies across Australia.

The Australian Government Department of Health has also released the Coronavirus mobile app for iOS and for Android. Australians can use the app to:

  • stay up to date with the official information and advice;
  • find important health advice to help stop the spread and stay healthy;
  • get a quick snapshot of the current official status within Australia;
  • check your symptoms if you are concerned about yourself or someone else;
  • find relevant contact information;
  • access updated information from the Australian Government; and
  • receive push notifications of urgent information and updates.

If you are a user of WhatsApp, you can also find the latest official Coronavirus news and information on the Australian Government's new WhatsApp chatbot. Click to open the WhatsApp channel, or download WhatsApp on iOS or Android.

General information and advice in your language

Information on the COVID-19 (coronavirus) is available on the Department of Health and Human Services (DHHS) website.

DHHS is the control agency for human illness/epidemics. Please refer to this information if you have any questions or ring their 24-hour hotline on 1800 675 398.

View COVID-19 (coronavirus) information on the DHHS website

لمزيد من المعلومات حول فيروس COVID-19 بلغتكم، توجهوا إلى هذا الرابط

برای معلومات بیشتر در مورد COVID-19 به زبان خود تان، به این لینک بروید

ਆਪਣੀ ਭਾਸ਼ਾ ਵਿੱਚ COVID-19 ਬਾਰੇ ਵਧੇਰੇ ਜਾਣਕਾਰੀ ਲੈਣ ਲਈ, ਇਸ ਲਿੰਕ ਵੱਲ ਨੂੰ ਜਾਓ


SBS-on-Demand has created a “Coronavirus explained” video which is available in the following languages:

Tiếng Việt / Vietnamese   Español / Spanish   தமிழ் / Tamil   Bahasa Indonesia / Indonesian   普通话 / Mandarin   Italiano / Italian   廣東話 / Cantonese   ਪੰਜਾਬੀ / Punjabi   Tagalog / Filipino   عربى / Arabic   한국어 / Korean   Ελληνικά / Greek   हिन्दी / Hindi   English

Self-assessment for risk of coronavirus (COVID-19)

The Department of Health and Human Services (DHHS) have provided this checklist to help you to identify the symptoms of COVID-19.

Download the checklist in PDF format (70 KB PDF)

To receive this publication in an accessible format, send and email to DHHS directly at

Tips to manage anxiety during times of uncertainty

Feeling anxious in certain situations can help us avoid danger; it’s how we’ve evolved to keep ourselves safe. Even if you’re not typically an anxious person, it’s common to feel some anxiety during periods of change or uncertainty.

This fact sheet from Black Dog Institute covers tips to manage anxiety, and where to get help for anxiety.

Here are some practical ways that you can keep feelings of anxiety at bay if you are starting to feel overwhelmed.

PDF, 328 KB

Ten ways to reduce your risk of coronavirus

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
  • Don't wear a face mask if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot (available April).
  • Avoid handshaking and other physical greetings.

Please visit DHHS for more information