Kindergarten Family Information

Concerns and Complaints

Our service is committed to fairness and equity when dealing with concerns and complaints and will ensure the rights of all families are protected and concerns and complaints raised are resolved promptly and courteously.

If you have a concern or complaint please speak to the Service Leader or follow the Procedure for Addressing Concerns and Complaints, that is displayed within the service.

If you require further information please don’t hesitate to contact:

• Councils Children’s Services Leadership Team
  Phone: 03 5832 9783
  Email: council@shepparton.vic.gov.au
• Department of Education and Training Hume Regional Office
  Phone: 1300 307 415
  Email: licensed.childrens.services@education.vic.gov.au