This section provides current information in response to flooding within the municipality, including important contacts, evacuation plans, wellbeing and animal welfare.

What to do during a flood

  • Stay informed - monitor local conditions and be aware of the situation
  • Be prepared to act quickly - conditions can change rapidly
  • Floodwater is dangerous - never drive, walk, ride or play in floodwater
  • Farmers should prepare to move machinery and livestock to higher ground
  • Tune into emergency broadcasters
  • Ensure your family and neighbours are aware of the situation

Additional actions during moderate/major flooding

  • Be prepared to evacuate when advised by authorities
  • If you are likely to become isolated, ensure you have adequate food, water and medications and be prepared to live without power and sewerage
  • Raise belongings by placing them on tables, beds and benches or relocate to higher ground
  • Block toilets, household drains, sinks and plugs to stop sewerage backflow

What to do if you need to evacuate

  • Act Now - take immediate precautions to protect life and property
  • Collect your evacuation kit of medicines, important documents and momentos and pets and take them with you
  • Take three days supply of clothing and medications
  • Turn off electricity and gas at the mains and lock your doors and windows when you evacuate
  • Remain in your home or business during flooding that is dangerous and may put your life at risk.

For further information visit Victorian State Emergency Service (SES) website.


Sandbags will not stop the water completely but can reduce the amount of water entering your home. The Victorian SES Sandbag Guide  provides valuable information in preparing for floods.

Important contacts

For all life threatening emergencies call ‘000'.

  • Victorian State Emergency Service (SES)  
    For flood or storm emergency assistance, call the SES on 132 500 or visit the Victorian SES FloodSafe website.
  • Bureau of Meteorology
    For current weather warnings visit the Bureau of Meteorology website.
  • Vic Emergency App
    Visit the Vic Emergency website to find emergency information and warnings. You can also access preparedness and recovery information related to emergencies
  • VicEmergency Hotline
    The VicEmergency Hotline provides information during and after major bushfire incidents. It also offers information to help householders, landowners and small businesses reduce bushfire risk.

    In a situation where you can see or smell smoke, VicEmergency Hotline can advise whether or not a planned burn is in progress.

    To report a fire or emergency, phone Triple Zero (000).

    For the VicEmergency Hotline, call 1800 226 226.

    If you are deaf, hard of hearing or have a speech impairment, you can contact VicEmergency Hotline through National Relay Service on 1800 555 677.

    If you don't speak English, call the Translating and Interpreting Service on 131 450.
  • Greater Shepparton City Council
    Call 03 5832 9700.
  • Goulburn Valley Water 
    Call 1800 45 45 00 or visit the GV Water website.
  • Goulburn Murray Water
    Call 1800 064 184 or visit the G-M Water website.
  • Goulburn Broken Catchment Management Authority
    Call 03 5820 1100 or visit the GBCMA website.
  • Vic Roads
    Live traffic conditions including closures and alerts call 1300 659 217 or visit the Vic Roads website.
    Vic Roads 24 hour Traffic Hazard Report & Advisory Service 131 170
  • School Closures
    Department of Education and Early Childhood Development.
  • Vic Emergency: Recovering from Floods
    The Vic Emergency website provides information on accommodation and financial support and health and wellbeing advice.

Wellbeing Support

Emergency Broadcasters

The Victorian government has formal arrangements with a number of media outlets to broadcast emergency warnings and information to the community.

During emergencies, the stations listed in the link below, as well as SKY NEWS television (including website), will broadcast information which will help you make decisions based on the advice of emergency services.

  • ABC Local 97.7 FM
  • Triple M Goulburn Valley 95.3 FM
  • Hit Goulburn Valley 96.9 FM

Flood Victoria

The Flood Victoria website was originally developed for the Victorian community by the Goulburn Broken Catchment Management Authority on behalf of the State Flood Policy Committee.

This website is largely a portal that provides links to information from a number of different government departments and agencies and can direct you to other websites.

Animal Welfare

Department of Environment, Land, Water and Planning Animal Welfare in Emergencies provide a range of flood and recovery advice and support on animal health and welfare, pasture management, pest plants and animal control, erosion protection, livestock feed planning, crop and horticulture management and reforestation.

Australian Red Cross

The Australian Red Cross offers a range of valuable resources designed to help people to better prepare, respond to and recover from emergencies.

Resources are available for households, seniors, people with disabilities, parents of young children, psychosocial preparedness and coping with anniversaries.