Need help recovering from the floods? This page contains flood recovery assistance information, contacts and links to get you back on your feet.
Windermere Flood Services Support Line:
1800 560 760
If you have been affected by the October 2022 flood, you can receive support for a range of clean-up services, finding a place to stay and financial, mental health and other support.
Open from 8:30am to 5pm, Monday to Friday. Closed weekends and public holidays. Press ‘9’ for an interpreter.
Upcoming Events
No events found
Your health and safety
- When returning home safely after a flood, read this information to protect yourself and your family from possible injury, illness or disease.
- Department of Health & Human Services: You and your family should work out an emergency plan in case of flood.
- Cleaning up mould after a flood: This information has been prepared to assist with general information on mould removal in the home.
- Emergency Recovery Victoria
- Translated information about the October 2022 Victorian floods
Information about the October 2022 Victorian floods is available in other languages, including Arabic (عربى), Punjabi (ਪੰਜਾਬੀ), Malay (Bahasa Melayu), and others.
- Translated information about the October 2022 Victorian floods
- Australian Red Cross
- Psychosocial Support Community Tools
The Introduction to Psychosocial Support Community toolkit helps communities support one another during and after crisis. - Emergency Preparedness
If you want to prepare for disasters, have experienced a disaster or are recovering from a disaster, Red Cross has a host of useful emergency management resources that can help.
Arabic | Chinese | English | Farsi | Indonesian | Spanish | Swahili | Tagalog | Thai | Tok Pisin
- Psychosocial Support Community Tools
- Health Translations Victoria
- Flood Resource Library
Find flood-related health info translated in your language.
- Flood Resource Library
Videos from recent events and presentations
If you need access to a reliable internet connection or WiFi, and a computer to watch this video, we encourage you to visit your closest library, or get in touch with your nearest Neighbourhood House/Community Centre.
Stay Connected
Follow the Resilience in Recovery Facebook Page for regular updates on the Greater Shepparton flood recovery program including information, resources, activities, and stories of resilience.
Our e-newsletter arrives in your inbox monthly to bring to you the latest events, updates and information on everything that is happening in Resilience in Recovery. See below for recent issues, or click here to subscribe.
Have your say
No two experiences are the same, and peoples needs can be quite different, therefore it's essential this recovery program reflects your town, and Greater Shepparton.
Please consider taking part in one of our surveys on Shaping Greater Shepp to make our program even better.